Front Desk Supervisor (1st Shift)

Mt. Olympus Resort & Theme Park; Wisconsin Dells (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant team at a leading resort and theme park, where you can thrive as a Front Desk Supervisor! This exciting role involves overseeing front desk operations, ensuring exceptional customer service, and leading a dedicated team. With opportunities for growth and a fun work environment, you'll enjoy perks like on-demand pay and free access to waterpark attractions. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you!

Benefits

On Demand Pay

FREE Waterpark & Theme Park Passes

Employee Discounts

Company Outings

Health, Dental, Vision Insurance

401K

Paid Time Off

Qualifications

• 1-2 years of supervisory experience in Front Desk/Reservation Management preferred.
• Ability to work in a high-paced environment with professionalism.

Responsibilities

• Act as a resource for Front Desk and Reservation agents.
• Ensure staff awareness of availability and occupancy.
• Respond to guest reservation requests with prompt service.

Skills

Customer Service

Supervisory Skills

Communication Skills

Multitasking

Tools

Microsoft Office

Google Docs

Job description

Join to apply for the Front Desk Supervisor (1st Shift) role at Mt. Olympus Resort & Theme Park.

Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred, but we are willing to train the right candidate. The successful candidate is likely to have a passion for customer service and leadership.

Job type: Full-time, non-exempt

Schedule: 8:00 a.m. – 4:00 p.m., including weekends and holidays. Hours may vary based on hotel occupancy and department needs.

Duties and Responsibilities:

• Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
• Ensure reservation department and Front Desk staff are aware of availability and occupancy.
• Respond to all guest reservation requests with prompt, courteous, and accurate service.
• Manage reservation systems to ensure accurate handling of calls.
• Maintain quality assurance programs related to rates, deposits, descriptions, and reservations.

Qualifications:

• Supervisory/management experience required.
• Ability to set and achieve customer satisfaction goals.
• Ability to work in a high-paced environment.
• Exceptional communication skills.
• Ability to handle customer complaints professionally.
• Familiarity with Microsoft Office and Google Docs.
• Ability to multitask and maintain professionalism.
• Must be punctual, team-oriented, and customer-focused.
• Availability to work weekends and holidays.

What We Offer:

• On Demand Pay - get paid the same day you work.
• Fun and exciting work environment.
• FREE Waterpark & Theme Park Passes (based on occupancy).
• Various employment options including full-time, part-time, and seasonal.
• Employee discounts on hotel stays, retail, and food.
• Company outings.
• Benefits for full-time employees including health, dental, vision insurance, FSA options, 401K, and paid time off after specified periods.

For more information, visit our website: https://www.mtolympuspark.com/