Retail Supervisor, Part Time, Product Operations - Cottman & Bustleton

Gap Inc.; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

Gap Inc. is seeking a dedicated retail support team member to assist store leadership in delivering a best-in-class customer experience. The role involves promoting customer loyalty, collaborating with team members, and ensuring compliance with operational standards. Candidates should be flexible and willing to work various shifts to meet business needs.

Qualifications

• Clear communication of expectations.
• Ability to engage with customers and team members effectively.
• Willingness to work flexible hours including holidays and weekends.

Responsibilities

• Support store leadership by performing functional tasks.
• Promote customer loyalty and provide exceptional customer experiences.
• Ensure compliance standards are met and assist with opening/closing tasks.

Skills

Customer Service

Communication

Team Collaboration

Flexibility

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional customer experience.

4. Support sales leaders during non-peak hours, focusing on the customer.

5. Collaborate effectively with employees to ensure work tasks are completed in a timely and efficient manner.

6. Build and share expertise in the product lifecycle.

7. Support the completion of work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel strategies to deliver a frictionless customer experience.

9. Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

• You provide clear and direct communication of expectations.

• You utilize technology effectively to engage with customers and team members to meet goals.

• You demonstrate interest and initiative towards continuous improvement and growth.

• You are willing to work a flexible schedule, including holidays, evenings, overnight, and weekends, to meet business needs.

• You are able to maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.