Supervisor Billing

UnityPoint Health; Ankeny (IA); Remote; USD 50,000 - 70,000; Full time

Job summary

UnityPoint Health is seeking a Billing Supervisor to oversee day-to-day operations and ensure effective resource utilization. This remote role requires strong leadership skills and experience in patient accounting, aiming to optimize performance and improve quality outcomes in a dynamic healthcare environment.

Benefits

Paid time off

Parental leave

401K matching

Employee recognition program

Dental and health insurance

Tuition reimbursement

Adoption assistance

Qualifications

• 2+ years experience in patient accounting or healthcare insurance.
• Strong supervisory skills and excellent communication abilities.
• Knowledge of coding and insurance claim submission.

Responsibilities

• Provide leadership for efficient office operations and quality outcomes.
• Oversee daily workflow and train staff in office procedures.
• Manage hiring and performance appraisals for direct reports.

Skills

Leadership

Communication

Patient Relations

Education

High School Diploma

Tools

LastWord

CareMedic

Softco/PC Doc

PCAP

Job description

Overview

Responsible for supervising day-to-day billing operations of the assigned billing service and overseeing the pre-certification and verification process for patient insurance information. Coach and mentor team members, assign tasks, and ensure effective resource utilization. Respond to complex, escalated inquiries from team members and review work to ensure accurate payroll processing.

Location: Remote, preferably within the UnityPoint Health regions of Iowa, Illinois, or Wisconsin

Hours: Monday-Friday 8am-5pm

Why UnityPoint Health?

At UnityPoint Health, you matter. We are proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for several years, reflecting our commitment to our team members.

Our competitive Total Rewards program offers benefits that meet your needs at any life stage, including:

• Paid time off, parental leave, 401K matching, and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability, pet insurance, and more.
• Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance.

We foster a culture of belonging where everyone feels valued and respected, embracing individual uniqueness while celebrating our collective unity.

We support your growth and development to ensure an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Provide leadership to ensure efficient office operations, optimize performance, and improve quality outcomes in a dynamic healthcare environment.
• Oversee daily workflow, review staffing needs, and supervise and train staff in customer relations and office procedures.
• Establish effective communication with team members, patients, affiliates, and insurance companies to promote trust, teamwork, and staff development.
• Manage operations fiscally by minimizing waste.
• Coordinate and plan monthly staff meetings.
• Handle hiring, interviewing, and staff selection processes.
• Set productivity guidelines, monitor staff productivity and errors, and recommend training based on these metrics.
• Adjust staff responsibilities as needed to meet department goals.
• Collaborate with managers and trainers to develop effective training programs for new and existing staff.
• Conduct annual performance appraisals for direct reports.
• Provide computer support to CBO staff, supporting systems such as LastWord, CareMedic, Softco/PC Doc, and PCAP.

Qualifications

• High School Diploma
• At least two years of experience in patient accounting, healthcare insurance, or healthcare collections.
• Strong supervisory and leadership skills, with excellent written and verbal communication abilities.
• Knowledge of diagnostic and procedural coding and insurance claim submission processes.
• Understanding of personnel administration and patient relations principles.