Front Desk Supervisor (2nd Shift)

Mt. Olympus Resort & Theme Park; Wisconsin Dells (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading resort in Wisconsin Dells as a Front Desk Supervisor. This full-time role requires management experience and a passion for customer service. Responsibilities include assisting staff, managing reservations, and ensuring guest satisfaction. Enjoy a fun work environment with perks like free waterpark passes and employee discounts.

Benefits

On Demand Pay

FREE Waterpark & Theme Park Passes

Employee discounts on hotel rooms, retail, and food

Health, Dental, and Vision Insurance

401K and Paid Time Off

Qualifications

• Must have supervisory/management experience.
• Exceptional oral and written communication skills.
• Availability to work weekends and holidays.

Responsibilities

• Act as a main resource for Front Desk and Reservation agents.
• Ensure staff are aware of availability and occupancy.
• Respond to guest reservation requests promptly.

Skills

Customer Service

Leadership

Communication

Time Management

Multitasking

Tools

Microsoft Office

Google Docs

Job description

Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor!

Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred. The successful candidate is likely to have a passion for customer service and leadership.

Job type: Full-time, non-exempt
Schedule: 3:00 p.m. – 11:00 p.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.

Duties and Responsibilities:

• Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
• Ensure reservation department and Front Desk and/or Reservation staff are constantly aware of availability and occupancy.
• Respond to all guest reservation requests and execute prompt, courteous, and accurate guest service at all times.
• Manage systems set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Maintain department-approved quality assurance programs including rates, deposits, property descriptions, activity tables, and reservation letters.

Front Desk Supervisor Qualifications:

• Must have supervisory/management experience.
• Set reasonable customer satisfaction goals.
• Open to working in a high-paced environment.
• Exceptional oral and written communication skills.
• Ability to handle customer complaints and concerns.
• Familiarity with Microsoft Office and Google Docs.
• Able to multitask.
• Always maintain a professional appearance and attitude, handle pressure with poise and finesse.
• Excellent time management skills and punctuality.
• Team player with a focus on superior customer service.
• Availability to work weekends and holidays.

What We Offer:

• On Demand Pay - Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time, and Seasonal Positions
• Employee discounts on hotel rooms, retail, and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits including:
• Health, Dental, and Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
• 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/