Front Desk Supervisor

Gatewayames; Ames (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Gatewayames in Ames, Iowa is looking for a Front Desk Agent responsible for ensuring smooth hotel operations and excellent guest satisfaction. The successful candidate will check guests in and out, respond to reservations inquiries, and supervise the front desk team. A High School Diploma and 1-2 years of hotel experience are required. Candidates should possess computer literacy, a positive attitude, and the ability to work in a team. The position allows for minimal supervision and provides opportunities for growth.

Qualifications

• Ability to work with minimal supervision.
• Understanding of hotel sales preferred.
• Positive attitude and ability to work well in a group.

Responsibilities

• Check guests in and out of the hotel.
• Respond to inquiries regarding reservations and hotel information.
• Supervise daily shift processes and ensure adherence to procedures.
• Train and direct front desk team members.

Skills

Customer service

Team supervision

Computer literacy

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Description

To ensure efficient and smooth operations for excellent guest satisfaction as well as respond in a professional and courteous manner to guests by providing accurate and timely information and services.

Duties and specification

• Check guests in and out of the hotel; Perform daily Front Desk Agent duties
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns; Answer the phone in a timely manner
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Train, direct the work of, resolve issues/problems and coach/counsel the front desk team members to ensure a quality operation
• Assist all departments in servicing the guests during high volume periods
• Assist with Front Desk Coverage as needed, including the supervision of the Guest Service Representatives in the absence of the Front Office Manager
• Other duties as assigned

Requirements

• Must have the ability to work with minimal supervision
• Supervision and thorough understanding of hotel sales preferred
• Position requires computer literacy and the ability to use Microsoft Office Suite
• A positive attitude
• Ability to work well in a group

Education and qualification

• High School Diploma or GED required
• 1-2 years of hotel guest experience required