Hotel Front Desk Supervisor

Ontario Trillium Foundation; Davidson (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Hotel discount programs

Job summary

Ontario Trillium Foundation in Davidson, North Carolina, is hiring a Front Desk Supervisor to oversee front desk operations and ensure exceptional guest service for all visitors. This role requires strong leadership skills and a customer-first mindset, suited for a busy hotel environment.

Responsibilities include supervising staff, handling guest issues, maintaining schedules, and collaborating with departments to enhance operations. A competitive salary and hotel discount programs are offered.

Qualifications

• Proven experience in hospitality management or similar role.
• Strong communication and interpersonal skills.
• Ability to multitask and respond to guest needs efficiently.

Responsibilities

• Supervise front desk and concierge staff.
• Handle escalated guest issues and special requests.
• Maintain scheduling and training for front desk team.
• Monitor guest feedback and implement service improvements.
• Collaborate with other departments to improve operations.

Skills

Leadership skills

Customer service

Time management

Job description

Job Summary:

We are hiring a Front Desk Supervisor to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

• Competitive salary
• Hotel discount programs

Responsibilities:

• Supervise front desk and concierge staff
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations