Front Desk Supervisor

Kolter Hospitality; Saint Petersburg (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Kolter Hospitality Lead Gallery Host position in Saint Petersburg, FL: manage the front desk and F&B operations, supervise daily reception, and ensure friendly, efficient guest service at check-in/check-out.

Role requires strong communication, problem-solving, and teamwork across departments to meet service standards and safety policies while delivering personalized guest experiences.

Qualifications

• Candidates should have front desk or hotel reception experience.
• Ability to oversee food & beverage operations in a hotel setting.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure staff are familiar with hotel products and services.
• Handle guest issues courteously and drive satisfactory resolutions.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are prepared per banquet event orders (BEO).
• Oversee Food & Beverage inventory and ordering.
• Manage FIFO processes for F&B.
• Adhere to policies on financial record keeping and licensing.
• Pre-block VIP rooms and long-stay rooms as needed.
• Coordinate with other departments and report maintenance needs.
• Follow all safety procedures.

Skills

Guest service

Front desk supervision

Communication

Team coordination

Job description

Overview:

A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.

Performance Expectations

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event order (BEO)
• Responsible for Food & Beverage inventory and ordering
• Oversee FIFO (first in/first out) process with Food & Beverage
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify