Front Desk Agent

Kolter Hospitality; Town of Florida (NY); On-site; USD 23,419 - 31,684; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent to deliver service excellence, handling check-ins/check-outs, issuing room keys, and resolving guest issues in line with brand standards.

You will welcome guests by name where possible, upsell services per policy, perform cashiering duties, and report maintenance or safety concerns promptly. This role requires a friendly, proactive approach in a fast-paced hotel environment.

Qualifications

• Strong guest service orientation.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests and inform guests of hotel services and amenities.
• Performs cashiering tasks including bill/invoice settlement and posting charges.

Job description

Overview

A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Performance Expectations

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Kolter Hospitality Participates in E-Verify