Front Desk Agent

Kolter Hospitality; Fort Lauderdale (FL); On-site; USD 35,000 - 42,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent in Fort Lauderdale, FL. The role involves checking guests in and out, issuing room keys, and resolving issues while upholding Hyatt and Kolter standards.

You will welcome guests by name, inform them of services, and coordinate requests in a fast-paced environment to ensure a seamless guest experience. The position requires delivering service excellence, maintaining safety, and contributing to a welcoming atmosphere for all guests and meeting

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, stock, and provide beverages and food products for meetings/events according to standards.
• Set up and break down meeting spaces and prepare food for meetings/events.
• Follow hotel rate structures and upsell strategies.
• Perform cashiering tasks like bill settlement and posting charges.
• Know and carry out duties for fire alarms, medical emergencies, and security threats.
• Cancel room reservations according to policy.
• Report items in need of repair.
• Follow all safety procedures.

Job description

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify