Front Desk Agent

Kolter Hospitality; Boca Raton (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Drug Free Workplace

E-Verify

Job summary

Kolter Hospitality is seeking a Gallery Host to deliver exceptional guest service at our property in Boca Raton. You will handle check-ins/check-outs, issue room keys, and coordinate guest requests while ensuring compliance with standards and procedures.

You will set up meeting spaces, prepare beverages/food for meetings, and participate in safety and emergency responses as required. The role emphasizes welcoming guests by name, informing them of services and amenities, and following all

Qualifications

• Experience handling check-in and check-out processes.
• Ability to inform guests about services and amenities.
• Comfortable with upselling and following policies and safety procedures.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate guest requests and inform about hotel services.
• Welcome guests by name when possible and provide beverage/food service as needed.
• Set up and break down meeting spaces and prepare food for meetings/events.
• Follow rate structures, discounts, and upsell strategies.
• Perform cashiering tasks and post charges accurately.
• Respond to fire alarms, medical emergencies and security issues per procedures.
• Cancel room reservations per policy and report repairs as needed.
• Maintain safety procedures and coordinate with team for smooth operations.

Skills

Guest services

Cash handling

Communication

Problem solving

Tools

POS system

Job description

Overview:

A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify