Front Desk Supervisor

Black-Fox-Lodge-Pigeon-Forge,-Tapestry-Collection-By-Hilton; Pigeon Forge (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hotel discounts

Travel discounts

Professional development

Medical insurance

401K with match

Paid time off

Tuition reimbursement

Job summary

Black-Fox-Lodge-Pigeon-Forge, Tapestry Collection by Hilton, is seeking a Front Desk Supervisor to lead daily front desk operations and inspire our guest-facing team. You will train staff, resolve guest inquiries, and ensure top-tier service in a fast-paced hotel setting.

Join a supportive culture with growth opportunities, competitive benefits, and a focus on delivering memorable guest experiences in Pigeon Forge, Tennessee.

Qualifications

• Previous experience in a customer service role.
• Excellent communication and leadership skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Passion for delivering exceptional service.

Responsibilities

• Oversee daily operations at the front desk.
• Train and mentor front desk staff.
• Ensure high levels of customer satisfaction.
• Handle guest inquiries and resolve any issues.

Skills

Customer service

Leadership

Communication

Multitasking

Job description

Join Our Team as a Front Desk Supervisor

Are you ready to be the face of our dynamic team? We are seeking a Front Desk Supervisor to bring their energy and passion to our front desk operations.

Why You'll Love Working With Us:

• Lead a team of dedicated individuals
• Engage with guests and create memorable experiences
• Opportunities for growth and development
• Be part of a supportive and fun work environment

What You'll Do:

• Oversee daily operations at the front desk
• Train and mentor front desk staff
• Ensure high levels of customer satisfaction
• Handle guest inquiries and resolve any issues

What We're Looking For:

• Previous experience in a customer service role
• Excellent communication and leadership skills
• Ability to multitask and stay organized in a fast-paced environment
• Passion for delivering exceptional service

Physical Requirements

While performing the essential functions of this position (and other duties as assigned), an employee may be required to sit, stand, walk, bend, reach, and use hands and fingers to handle or operate objects, tools, and equipment. The position may also require lifting or moving items weighing up to 20 pounds, communicating verbally, and utilizing close vision for computer-related tasks.

Benefits:

• Hotel and Travel Discounts
• Dynamic Team and Excellent Culture
• Professional and Personal Development with a growing company
• Medical (w/HSA), Dental, Vision, Life & AD/D, LTD, STD, Voluntary Life and Supplemental Insurance
• 401K with Company Match
• PTO and Vacation
• Tuition Reimbursement
• Daily Pay
• Bonus and Engagement Incentives
• Other Travel and Entertainment Perks

Source: Hospitality Online