Front Desk Supervisor

New Albany Country Club; New Albany (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

New Albany Country Club is looking for a Front Desk Supervisor who will be a vital part of the Executive team. This role involves supervising front office staff to ensure exceptional guest service and managing day-to-day operations. The ideal candidate should be flexible with availability, including mornings, evenings, and weekends.

The responsibilities include staff training, cost monitoring, and resolving guest inquiries. If you have a passion for service and a desire for advancement, we encourage you to apply.

Qualifications

• Strong communication skills for guest interactions.
• Ability to supervise and train staff effectively.
• Open availability for various shifts including weekends.

Responsibilities

• Supervise front office staff on a day-to-day basis.
• Ensure high guest service standards.
• Monitor departmental costs and oversee staff training.

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

The Front Desk Supervisor is a member of the Executive team at the property. The Front Desk Supervisor will work a regularly scheduled front desk shift.

Responsibilities

• Supervise the front office staff on a day-to-day basis
• Ensure high guest service standards in accordance with policies
• Attend to guests’ inquiries, requests, complaints and compliments
• Monitor departmental costs to ensure performance against budget
• Oversee staff training and procedures to ensure ongoing delivery of quality guest service
• Attend to crisis or emergency situations as necessary
• Record the details of events and take necessary actions
• Supervise Front Desk staff to ensure optimum occupancy and average daily rate
• Communicate effectively with other operating departments
• Display a high degree of professionalism and integrity as befitting a member of management
• Open availability to work morning, evening, audit shifts
• Open availability for work weekends and holidays
• Attend to employee schedules
• Maintain high level of integrity as required by Hilton
• Ability to cover front desk shifts when needed and other operations if required.