Front Desk Supervisor

Hilton-DFW-Lakes; Grapevine (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision, prescription,

Life insurance

Employer matched 401(k)

Vacation, holiday and sick pay

Free meals

Free parking

Team member discounts

Job summary

Hilton is seeking a Front Desk Supervisor to support the Front Desk Manager and deliver attentive, courteous service to all guests throughout their stay. The role focuses on maximizing occupancy and room revenue while maintaining brand standards.

Preferred candidates have prior front desk leadership in a full-service hotel and a strong commitment to professional appearance, teamwork, and proactive problem solving.

Qualifications

• Previous front desk leadership in a full service hotel is preferred.
• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain high standards of personal appearance and grooming.

Responsibilities

• Oversee front desk operations and guest check-in/check-out processes.
• Ensure timely and professional handling of messages, packages, and mail.
• Monitors VIP requests and special guest needs and responds appropriately.
• Be able to work well under stress and handle guest objections effectively.
• Attend management meetings and assist in training front desk staff.

Skills

Guest service

Team leadership

Front desk operations

Conflict resolution

Communication

Job description

Description

Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy

Previous front desk leadership in a full service hotel is preferred.

We offer an excellent benefits package which includes:

• Medical, dental, vision, prescription and life insurance
• Employer matched 401 K plan
• Vacation, holiday and sick pay
• Free Meals
• Free parking
• Outstanding team member discounts in all Hilton Family of Brands hotels

Requirements

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Monitor all V.I.P. and special guest requests.
• Review Front Office log and Trace File daily.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Be able to perform all duties of Front Desk Agent.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Attend meetings as required by management.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.