Front Desk Supervisor

Forest New Albany LP; New Albany (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

Forest New Albany LP is seeking a Front Desk Supervisor in New Albany, Ohio to ensure high guest service standards and supervise front office staff. The position involves monitoring departmental costs and overseeing staff training.

Ideal candidates will have supervisory experience, open availability, and the ability to handle guest inquiries professionally. This role offers a dynamic work environment with opportunities for advancement.

Qualifications

• Experience in a supervisory role in hospitality.
• Ability to cover front desk shifts when needed.
• Open availability for mornings, evenings, weekends, and holidays.

Responsibilities

• Supervise front office staff daily.
• Ensure high guest service standards.
• Attend to guest inquiries and complaints.
• Monitor departmental costs against budget.
• Oversee staff training and procedures.
• Attend to crisis or emergency situations.

Skills

Guest service standards

Staff supervision

Crisis management

Communication

Integrity

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

The Front Desk Supervisor is a member of the Executive team at the property. The Front Desk Supervisor will work a regularly scheduled front desk shift.

Responsibilities

• Supervise the front office staff on a day-to-day basis
• Ensure high guest service standards in accordance with policies
• Attend to guests’ inquiries, requests, complaints and compliments
• Monitor departmental costs to ensure performance against budget
• Oversee staff training and procedures to ensure ongoing delivery of quality guest service
• Attend to crisis or emergency situations as necessary
• Record the details of events and take necessary actions
• Supervise Front Desk staff to ensure optimum occupancy and average daily rate
• Communicate effectively with other operating departments
• Display a high degree of professionalism and integrity as befitting a member of management
• Open availability to work morning, evening, audit shifts
• Open availability for work weekends and holidays
• Attend to employee schedules
• Maintain high level of integrity as required by Hilton
• Ability to cover front desk shifts when needed and other operations if required.