Night Auditor

Bardessono; Minnetonka, Northern (MN, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka, MN is hiring for a full-time front desk/front office operations role. You will perform daily audit duties for the hotel and outlets, ensure accurate posting of rooms and taxes, and support night audit activities when required.

The role emphasizes accuracy, initiative, and a strong guest-service mindset, with shifts that may include evenings, weekends, and holidays. Join a team dedicated to hospitality excellence and seamless guest experiences.

Qualifications

• Must maintain focus and complete tasks on time despite interruptions.
• Strong work ethic with self-initiative.
• Willing to work varying shifts including nights, weekends, and holidays.
• Team player who delivers great guest experiences.

Responsibilities

• Perform daily front office audit functions for all outlets.
• Review room and tax postings for accuracy and correct errors.
• Back-up front office computer system and night audit program daily.
• Rebuild front office system, reservations, and related computer maintenance.
• Follow management accounting and credit policies and procedures.
• Handle all front desk functions including check-ins/outs, payments, and reservations.

Job description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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