Front Office Manager

Home2 Suites by Hilton; Georgia; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401k

Employee discounts

Paid time off (PTO)

401k

Employee discounts

Job summary

A leading hotel chain in Georgia is seeking a dynamic Front Office Manager to assure the overall success of the hotel by meeting guest expectations for service. The position requires prior hotel management experience and involves supervising front desk operations, preparing staff schedules, and coordinating with various departments. The successful candidate will demonstrate strong leadership skills and a commitment to outstanding customer service. This role is critical to providing exceptional guest experiences at this location.

Qualifications

• 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.
• 2–3 years hotel management/supervisory experience preferred.
• Experience in coordinating front desk operations and staff is beneficial.

Responsibilities

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day to day activities of front desk, bell, and van drivers’ staff.
• Ensures department provides outstanding customer service and teamwork.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Maintains proper front desk supplies inventory.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.

Skills

Leadership

Customer service

Teamwork

Organization

Education

College degree in Hotel Administration

Experience in hotel management/supervisory role

Job description

Home 2 Suites, Atlanta
Home2 Suites Atlanta Perimeter Center
6110 Peachtree Dunwoody Rd
Atlanta, GA 30328, USA

Home 2 Suites by Hilton Atlanta Perimeter Center is seeking a dynamic Front Office Manager. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service. The Front Office Manager position is a PM position, 3pm to 11pm on the front desk to ensure delivery of exceptional guest service.

Essential Job Functions

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient FrontDesk operation
• Prepares work schedules in accordance with forecasted occupancy
• Supervises day to day activities of front desk, bell, and van drivers’ staff
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
• Coordinates staffing and payroll to conform with productivity and budgetary standards
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
• Participates in daily Yield Management Meetings
• Insures that all employees follow safety rules and procedures and takes corrective action whererequired to improve safety of work area
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with allaspects of the hotel in order to assist wherever required
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalentcombination of education and experience.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Preferred

Innovative

Consistently introduces new ideas and demonstrates original thinking

Thought Provoking

Capable of making others think deeply on a subject

Leader

Inspires teammates to follow them

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Goal Completion

Inspired to perform well by the completion of tasks

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.