Front Desk Supervisor

StepStone Hospitality; Peachtree Corners (GA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, vision and 401k plan

Career growth opportunities

Free Parking

Free Lunch

Hotel Discounts

Daily Pay

Job summary

Atlanta Marriott Peachtree Corners is seeking an experienced Front Desk Supervisor to lead our front office team in a vibrant, full-service hotel environment. The ideal candidate will have strong supervisory experience, familiarity with FSPMS, and a passion for delivering exceptional guest service.

As a hotel leader, you will oversee check-ins/check-outs, room assignments, and billing accuracy while coordinating with Housekeeping, Engineering, and Sales to ensure seamless guest experiences.

Qualifications

• Front office experience in a full-service hotel.
• Supervisory or leadership experience in hospitality.
• Proficiency with FSPMS front desk software.
• Strong knowledge of front office operations and guest service standards.
• Excellent leadership and problem-solving skills.
• Ability to coach and motivate teams.

Responsibilities

• Lead and support front desk agents during daily operations, ensuring service standards and procedures are consistently followed.
• Supervise, coach, train, and develop front office team members while holding the team accountable to performance and service expectations.
• Foster a positive, upbeat, and team-oriented work environment while motivating associates to deliver exceptional guest service.
• Handle escalated guest concerns with professionalism, empathy, and effective problem-solving.
• Oversee check-ins, check-outs, room assignments, billing accuracy, and daily front desk operations.
• Utilize FSPMS to manage room status, front office operations, and daily reporting.
• Coordinate closely with Housekeeping, Engineering, Sales, and other departments to ensure seamless guest experiences.
• Lead by example with a friendly, approachable, and professional demeanor when interacting with guests and associates.

Skills

Front desk leadership

Supervisory experience

FSPMS proficiency

Guest service

Communication

Education

High School Diploma or equivalent

Tools

FSPMS

Job description

Description

Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest.

Are you an experienced hospitality professional with strong leadership skills, an upbeat and positive attitude, and a passion for exceptional guest service? We're looking for a Front Desk Supervisor to join our team and help lead our front office in a vibrant, full-service hotel environment. The ideal candidate will have prior front office experience in a full-service hotel, strong supervisory experience, and proficiency in FSPMS. We are looking for a confident, approachable leader who brings positive energy to the team, enjoys engaging with guests and associates, and can lead by example in a fast-paced environment.

• Lead and support front desk agents during daily operations, ensuring service standards and procedures are consistently followed.
• Supervise, coach, train, and develop front office team members while holding the team accountable to performance and service expectations.
• Foster a positive, upbeat, and team-oriented work environment while motivating associates to deliver exceptional guest service.
• Handle escalated guest concerns with professionalism, empathy, and effective problem-solving.
• Oversee check-ins, check-outs, room assignments, billing accuracy, and daily front desk operations.
• Utilize FSPMS to manage room status, front office operations, and daily reporting.
• Coordinate closely with Housekeeping, Engineering, Sales, and other departments to ensure seamless guest experiences.
• Lead by example with a friendly, approachable, and professional demeanor when interacting with guests and associates.

If you're a strong hospitality leader who brings positive energy, knows front office operations, and genuinely enjoys working with both guests and associates, we'd love to meet you!

Why Work with Us?

As part of our team, you'll enjoy:

• Competitive hourly wage
• Medical, dental, vision and 401k plan options
• Opportunities for career growth and development within StepStone Hospitality, Inc.
• An opportunity to connect with guests from diverse backgrounds in a thriving business and leisure destination.
• Free Parking
• Free Lunch
• Hotel Discounts
• We offer Daily Pay - get paid every day!

Requirements

• Previous front office experience in a full-service hotel is required.
• Previous supervisory or leadership experience in a hotel environment is strongly preferred.
• FSPMS experience is required.
• Comprehensive knowledge of hotel operations, front office procedures, and guest service standards.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Upbeat, positive, and engaging personality with a genuine passion for hospitality and guest service.
• Ability to coach, motivate, and hold team members accountable while fostering a positive and team-oriented work environment.
• Ability to handle difficult or escalated situations with professionalism, empathy, and sound judgment.
• Ability to remain calm, organized, and solutions-focused in a fast-paced environment.
• High school diploma or equivalent preferred; relevant hospitality training and experience required.
• Knowledge of applicable federal, state, and local health, safety, and legal regulations.
• Ability to obtain and maintain any required licenses or certifications.
• Additional language ability preferred.
• CPR and First Aid certification preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.