Guest Service Agent

Home2 Suites by Hilton; Georgia; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Employee discounts

Job summary

A well-known hotel chain is seeking an experienced Guest Service Agent to join their team in Atlanta, Georgia. The role requires providing excellent customer service, managing guest registrations, and ensuring guest satisfaction throughout their stay. Ideal candidates should have at least one year of experience in a similar capacity, a high school diploma, and strong communication skills. Company benefits include health insurance, PTO, and discounts. This position is full-time and offers a dynamic work environment.

Qualifications

• 1 year of previous experience as a Guest Service Agent for a brand hotel.
• High school diploma or general education degree preferred.

Responsibilities

• Greet guests with a friendly welcome.
• Maintain effective communication within the Front Office.
• Complete registration process and manage guest accounts.

Skills

Customer service

Effective communication

Problem-solving

Education

High school diploma or equivalent

Tools

Front office computer systems

Job description

Home2 Suites Atlanta Perimeter Center
6110 Peachtree Dunwoody Rd
Atlanta, GA 30328, USA

Description

Home2 Suites by Hilton Atlanta Perimeter is seeking an experienced Guest Service Agent for their beautiful hotel.

Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more.

The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner: register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Essential Job Functions

• Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
• Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
• Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
• Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred.

Education

High School or better in General Business or related field.

Experience Required

1 year: Previous experience as a Guest Service Agent for a brand hotel.

EEO Statement

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.