Full-Time Front Desk Agent - Hotel Saint Cecilia

Hyatt Hotels Corporation; Park City (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

Free room nights

Paid time off

Headspace wellbeing

Retail discounts

Job summary

Hotel Saint Cecilia is seeking a Full-Time Front Desk Agent to join the team. A Front Desk Agent will greet and assist guests, manage check-ins/outs, take reservations, and provide concierge services to enhance guest experiences.

The role requires strong guest service, attention to detail, and ability to work in a fast-paced hotel environment. Competitive hourly pay with comprehensive benefits is offered.

Qualifications

• High School diploma or GED; college degree preferred.
• Six months related experience in hospitality or service industry.
• Ability to read, write and understand the primary language of the workplace.
• Familiarity with a Property Management System.

Responsibilities

• Check guests in and out in a confident, professional way.
• Take hotel reservations accurately and efficiently.
• Adhere to standards of operations and policies.
• Maintain logs of guest calls and inform supervisors of concerns.
• Coordinate with departments to meet guest needs.

Education

High School diploma or GED

College Degree preferred

Tools

Property Management System

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Full-Time Front Desk Agent - Hotel Saint Cecilia

Bunkhouse Hotel Saint Cecilia US - Texas

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

The Opportunity:

Hotel Saint Cecilia is looking for an enthusiastic Full-Time Front Desk Agent to join the team. A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

Who We Are:

The lush grounds of Hotel Saint Cecilia are a secluded hideaway in the center of it all.

Built in 1888, the original Victorian home is anchored around the majestic oak tree located at the heart of the property. Fully restored with the addition of the iconic SOUL sign in 2009, the Hotel Saint Cecilia is a private sanctuary tucked away off South Congress.

Each of the five suites, six poolside bungalows, six garden suites, and three studios embodies an equal love for the elegance of old-world luxury and the irreverence of our muses – The Stones, Bill Burroughs, Anne Sexton, Hunter S. Thompson among them. The secluded property and lush grounds are open only to hotel guests and members, thereby offering a unique sense of privacy situated steps away from the heart of South Austin.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Complete all shift checklist items
• Check in and out all hotel guests in a confident, professional and personalized manner
• Take hotel reservations accurately and efficiently
• Assist in the development and implementation of special projects
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain a positive relationship with all employees and guests
• Ensure all calls are answered in a courteous, professional and efficient manner
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Issue guest safety deposit boxes as requested
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
• Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings
• Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications:

High School diploma or general education degree (GED). College Degree preferred

Six (6) months related experience in hospitality or service industry

Must be able to speak, read, write and understand the primary language(s) of the workplace

Ability to understand other computer programs (i.e. Property Management System)

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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