Guest Services Host — Front Desk, Growth & Perks

Hyatt Hotels Corporation; Austin (TX); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Career growth and advancement

Discounted room nights

Free parking

Healthcare benefits after 30 days

Employee dining

Job summary

Hyatt Regency Austin is seeking a Front Office Host to greet guests, manage registrations, and communicate hotel services. This role offers exposure to a fast-paced hospitality environment and direct interaction with guests to ensure a seamless experience. Flexibility to work mornings, afternoons, evenings, weekends, and holidays is required.

Join our team and help deliver Hyatt’s renowned guest service. This frontline position emphasizes hospitality, attentiveness, and the ability to represent

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Open availability; must be able to work a flexible schedule, including mornings, afternoons, evenings, weekends, and holidays.

Responsibilities

• Handle guest registration and communicate hotel services and promotions.
• Respond to guest inquiries and requests with courtesy and professionalism.
• Be the face of Hyatt as a Front Office Host and contribute to a seamless guest experience.

Skills

Verbal communication

Written communication

Customer service

Stamina to stand

Flexible schedule

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Located on the shores of Lady Bird Lake in the heart of downtown Austin is Hyatt Regency Austin – a place where caring for people so they can be their best is our purpose and the foundation of all that we do! We are in search of an experienced and engaging Front Office Host to join our team.

We are proud to share that Hyatt is a certified Great Place to Work® and has been named to the Fortune 100 Best Companies to Work For® list in the United States—reflecting our commitment to fostering a culture of inclusion, support, and opportunity.

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating a seamless guest experience. Other duties include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host. If you have worked at other hotels as a front desk associate or you have an interest in hospitality, we'd love to hear from you!

Must be able to work a flexible schedule, including mornings, afternoons, evenings, weekends, and holidays.

BENEFITS!|We care for people so they can be their best . Our colleagues enjoy:

· Career Growth and Advancement– Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level

· Affordable Benefits after 30 days– full-time colleagues are eligible for medical, dental, vision, life, LTD, STD

· Referral Bonuses up to$500.00 -for bringing new members to our team

· Discounted Room Nights- atHyatt Hotels around the world

· 12 Free Hyatt Room Nights per year– after 90 days of service

· Free Parking–Downtown Austin in our on-site garage!

· Discounted Bus Passes– subsidized by Hyatt, paid through payroll deduction

· Paid Time Off– after 90 days of service

· Healthcare FSA- saves you money for medical expenses

· FinancialAssistance– Tuition & Wellness reimbursement

· Financial Perks -401(k)w/company match &discounted employee stockpurchase plan

· Employee Assistance– Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources

· Discounts at various retailers– at Headspace, Apple, AT&T, Verizon and More!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Open availability; must be able to work a flexible schedule, including mornings, afternoons, evenings, weekends, and holidays

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