Front Desk Staff - Part Time, Weekend (12 am-8 am)

Montgomery County Coalition for the Homeless; Bethesda (MD); On-site; USD 22,000 - 28,000; Part time

Job summary

The Montgomery County Coalition for the Homeless is seeking a Front Desk Staff Person to manage tenant and visitor flow during the overnight shift. You will greet clients, log entries, answer phones, monitor surveillance, and respond to incidents following crisis protocols.

This role requires a high school diploma and 6–12 months of related experience, proficiency in Microsoft Office and Adobe, and the ability to de-escalate tense situations while maintaining a welcoming reception area.

Qualifications

• High school diploma required.
• 6–12 months related experience preferred.
• Functional knowledge of Microsoft Office (Word, Excel) and Adobe.

Responsibilities

• Oversees flow of tenants and visitors during overnight shift.
• Greets clients and guests; answers phones and directs calls.
• Monitors security cameras and entryways; logs daily activities.

Skills

Negotiation

Customer service

Communication

Education

High school diploma

Tools

Microsoft Office

Adobe

Surveillance camera systems

Job description

Description

The Front Desk Staff Person oversees the flow of tenants and visitors entering and leaving the facility and monitors the property through the use of security and surveillance systems, logs, and observation; alerts staff of unusual events.

(12 am-8 am)

Essential Duties and Responsibilities:

• Ensures that clients are safe and secure from internal and external elements.
• Greets clients and guests.
• Maintains and updates visitors’ log book.
• Answers phone and directs calls to appropriate personnel.
• Answers questions of a general nature; refers others to appropriate personnel for assistance.
• Continuously monitors the conduct and behavior of residents/clients and guests;
• Notify supervisor and Program Manager regarding incidents (follow Crisis Protocol)
• Monitors cameras and all locked entryways
• Assists residents with completing work orders for maintenance
• Manage in-house mail/package
• Document daily routine occurrences in staff log
• Assists in maintaining the cleanliness and safety of the reception area.
• Prepares security alerts and incident reports.
• Notify supervisor and Program Manager regarding incidents (follow Crisis Protocol)
• Conduct Periodic walk through of the building
• Attend staff meeting
• Utilize Mandt to deescalate potential crisis- notify authority for unsafe situations
• Document security alerts and incident reports
• Other duties as assigned by the supervisor

Requirements

• High school graduate.
• Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.
• Functional knowledge of Microsoft Office (Word, Excel) and Adobe.
• Ability to operate monitoring and surveillance camera systems.
• Ability to negotiate and facilitate positive relationships between tenants.
• Ability to negotiate and maintain positive relationships with co-workers and clients.
• Advocate for Seneca and Cordell residents.

Requirements

Qualified candidate must be able to work the following shifts on the weekends

12a-8am