Front Desk Staff - PRN/ Cordell

MCCH; Rockville (MD); Sur place; USD 2 066 000 - 2 755 000; Temps partiel

Résumé du poste

MCCH is seeking a part-time Front Desk Staff for a PRN role at a Rockville, MD facility. The role ensures secure entry, greets clients, and maintains logs while coordinating with staff for maintenance requests and incident reporting.

Responsibilities include monitoring cameras, deescalating potential issues per crisis protocol, and supporting a clean, safe reception area during shifts.

Qualifications

• High school diploma required.
• 6–12 months related experience preferred.
• Proficient with MS Office (Word/Excel) and Adobe.
• Ability to operate monitoring and surveillance camera systems.
• Strong communication and relationship-building with tenants.

Responsabilités

• Oversee flow of tenants and visitors entering/leaving the facility.
• Greet clients and guests and maintain visitors log.
• Answer phones and direct calls; route inquiries appropriately.
• Monitor cameras and locked entryways; report incidents.
• Assist residents with maintenance work orders and mail/packages.
• Prepare incident reports and daily logs; follow crisis protocol.
• Attend staff meetings and support a safe, welcoming reception area.

Connaissances

Customer service

Security awareness

Microsoft Office

Interpersonal communication

Problem escalation

Formation

High school diploma

Outils

Microsoft Word

Excel

Adobe Acrobat

Description du poste

Description

General Description: The Front Desk Staff Person oversees the flow of tenants and visitors entering and leaving the facility and monitors the property through the use of security and surveillance systems, logs, and observation; alerts staff of unusual events.

THIS POSITION IS A PRN ROLE FOR OUR JOB FAIR ON October 5TH FROM 12:00 PM - 4:00 PM at 2301 Research Blvd , unit #200, Rockville MD 20850

Essential Duties and Responsibilities:

• Ensures that clients are safe and secure from internal and external elements.
• Greets clients and guests.
• Maintains and updates visitors’ log book.
• Answers phone and directs calls to appropriate personnel.
• Answers questions of a general nature; refers others to appropriate personnel for assistance.
• Continuously monitors the conduct and behavior of residents/clients and guests;
• Notify supervisor and Program Manager regarding incidents (follow Crisis Protocol).
• Monitors cameras and all locked entryways.
• Assists residents with completing work orders for maintenance.
• Manage in-house mail/package.
• Document daily routine occurrences in staff log.
• Assists in maintaining the cleanliness and safety of the reception area.
• Prepares security alerts and incident reports.
• Notify supervisor and Program Manager regarding incidents (follow Crisis Protocol).
• Conduct Periodic walk through of the building.
• Attend staff meeting.
• Utilize Mandt to deescalate potential crisis- notify authority for unsafe situations.
• Document security alerts and incident reports.
• Other duties as assigned by the supervisor.

Requirements

• High school graduate.
• Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.
• Functional knowledge of Microsoft Office (Word, Excel) and Adobe.
• Ability to operate monitoring and surveillance camera systems.
• Ability to negotiate and facilitate positive relationships between tenants.
• Ability to negotiate and maintain positive relationships with co-workers and clients.
• Advocate for Seneca and Cordell residents.

Requirements

Qualified candidate must be able to work part - time flexible shifts.