Front Desk Staff - PRN/ Cordell

Montgomery-County-Coalition-For-the-Homeles; Rockville (MD); Vor Ort; USD 2.066.000 - 3.031.000; Teilzeit

Zusammenfassung

The Montgomery County Coalition for the Homeless is seeking a part-time Front Desk Staff for a PRN role to support our job fair on October 5th from 12:00 PM to 4:00 PM at 2301 Research Blvd, Rockville, MD 20850. The role involves greeting visitors, logging, answering phones, and monitoring security systems.

Responsibilities include maintaining safety, coordinating with staff, and assisting residents with routine tasks while ensuring a welcoming, orderly reception area.

Qualifikationen

• High school diploma required. Minimum 6–12 months of related experience or equivalent combination of education and experience.
• Operate monitoring and surveillance camera systems.
• Ability to greet clients/guests and maintain visitors log.
• Excellent interpersonal skills to maintain positive relationships with tenants and staff.

Aufgaben

• Oversee flow of tenants and visitors; monitor property with security systems.
• Greet clients and manage visitors log book; answer phones and direct calls.
• Monitor cameras and locked entryways; notify supervisor per Crisis Protocol.
• Assist residents with maintenance requests and manage in-house mail/packages.
• Document daily activities in staff log; prepare security alerts and incident reports.
• Attend staff meetings and participate in building walk-throughs.

Kenntnisse

Customer service

Security awareness

Communication

Problem solving

Ausbildung

High school diploma

Tools

Microsoft Word

Microsoft Excel

Adobe

Jobbeschreibung

Description

General Description: The Front Desk Staff Person oversees the flow of tenants and visitors entering and leaving the facility and monitors the property through the use of security and surveillance systems, logs, and observation; alerts staff of unusual events.

THIS POSITION IS A PRN ROLE FOR OUR JOB FAIR ON October 5TH FROM 12:00 PM - 4:00 PM at 2301 Research Blvd , unit #200, Rockville MD 20850

Essential Duties and Responsibilities:

• Ensures that clients are safe and secure from internal and external elements.
• Greets clients and guests.
• Maintains and updates visitors’ log book.
• Answers phone and directs calls to appropriate personnel.
• Answers questions of a general nature; refers others to appropriate personnel for assistance.
• Continuously monitors the conduct and behavior of residents/clients and guests;
• Notify supervisor and Program Manager regarding incidents (follow Crisis Protocol).
• Monitors cameras and all locked entryways.
• Assists residents with completing work orders for maintenance.
• Manage in-house mail/package.
• Document daily routine occurrences in staff log.
• Assists in maintaining the cleanliness and safety of the reception area.
• Prepares security alerts and incident reports.
• Notify supervisor and Program Manager regarding incidents (follow Crisis Protocol).
• Conduct Periodic walk through of the building.
• Attend staff meeting.
• Utilize Mandt to deescalate potential crisis- notify authority for unsafe situations.
• Document security alerts and incident reports.
• Other duties as assigned by the supervisor.

Requirements

• High school graduate.
• Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.
• Functional knowledge of Microsoft Office (Word, Excel) and Adobe.
• Ability to operate monitoring and surveillance camera systems.
• Ability to negotiate and facilitate positive relationships between tenants.
• Ability to negotiate and maintain positive relationships with co-workers and clients.
• Advocate for Seneca and Cordell residents.

Requirements

Qualified candidate must be able to work part - time flexible shifts.