Front Desk Specialist - Tax Office

H&R Block, Inc.; Littleton (CO); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and daily operations, with potential growth into tax preparation or office leadership.

Evening and weekend shifts during tax season are required. You will greet clients, route them to the appropriate tax professional, manage documents, and maintain a clean, organized front desk while protecting client confidentiality in a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate and serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs ( Microsoft Office, Teams ) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Team collaboration

Attention to detail

Professionalism

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and daily operations, with potential growth into tax preparation or office leadership.

Evening and weekend shifts during tax season are required. You will greet clients, route them to the appropriate tax professional, manage documents, and maintain a clean, organized front desk while protecting client confidentiality in a