Night Front Desk Associate — Security & Guest Care

FirstService Residential; Fort Lauderdale (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate in Fort Lauderdale to greet residents and guests, manage access control, and maintain secure building operations. The role requires strong communication, multitasking, and emergency response awareness.

The incumbent will monitor security systems, log daily records, and resolve issues with professionalism. This on-site position demands reliability, attention to detail, and a commitment to safety and exemplary service.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Verbal communication

Written communication

Multilingual

Education

High school diploma

Hospitality courses

Business courses

Job description

FirstService Residential is seeking a Front Desk Associate in Fort Lauderdale to greet residents and guests, manage access control, and maintain secure building operations. The role requires strong communication, multitasking, and emergency response awareness.

The incumbent will monitor security systems, log daily records, and resolve issues with professionalism. This on-site position demands reliability, attention to detail, and a commitment to safety and exemplary service.