Night Front Desk Associate - Security & Guest Care

FirstService Residential; Fort Lauderdale (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential is hiring a Front Desk Associate in Fort Lauderdale, FL. The role focuses on greeting residents, monitoring access control systems, and maintaining daily logs with a high level of customer service and safety awareness.

The position requires written and verbal communication skills, multi-language capability preferred, and a schedule of Fridays and Saturdays night shifts. Full-time hours include benefits and potential travel for training.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Time management

Communication

Multilingual

Computer literacy

Interpersonal skills

Education

High school diploma or equivalency

College level courses in business or hospitality

Tools

Information systems

Job description

FirstService Residential is hiring a Front Desk Associate in Fort Lauderdale, FL. The role focuses on greeting residents, monitoring access control systems, and maintaining daily logs with a high level of customer service and safety awareness.

The position requires written and verbal communication skills, multi-language capability preferred, and a schedule of Fridays and Saturdays night shifts. Full-time hours include benefits and potential travel for training.