Front Desk Specialist - Patient Services (FT)

Optim Orthopedics; Statesboro (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Optim Orthopedics in Statesboro, GA, is seeking a Front Desk Representative to manage daily front desk operations across clinics. You will greet patients, process check-ins, collect payments, and maintain accurate EMR data while ensuring privacy and HIPAA compliance.

The role requires strong customer service, multi-tasking, and attention to detail. Flexibility with clinic hours and the ability to work in a fast-paced environment are essential for success in this position.

Qualifications

• High school diploma or GED.
• Minimum one year experience in customer service in a high volume atmosphere.
• Prefer minimum two years’ experience as front desk associate in a health care organization including basic knowledge of insurance plans, coverage and procedures.

Responsibilities

• Greet and check in patients, visitors and vendors in a courteous, professional manner.
• Collect payments and manage daily co-pay/deposit log; reconcile cash drawer daily.
• Maintain front desk area and patient waiting rooms in clean, organized condition.
• Verify patient demographics and insurance; update EMR with correct information.
• Schedule day-before clinic visits and ensure proper intake, documentation and authorizations.
• Assist with scheduling return visits and coordinating transportation as needed.
• Maintain patient confidentiality according to HIPAA guidelines.

Skills

Customer service

Front desk

HIPAA compliance

Education

High school diploma or GED

Tools

Athena EMR

Outlook

MS Word

Job description

Optim Orthopedics in Statesboro, GA, is seeking a Front Desk Representative to manage daily front desk operations across clinics. You will greet patients, process check-ins, collect payments, and maintain accurate EMR data while ensuring privacy and HIPAA compliance.

The role requires strong customer service, multi-tasking, and attention to detail. Flexibility with clinic hours and the ability to work in a fast-paced environment are essential for success in this position.