Front Desk Leader - Elevate Patient Experience

OrthoAtlanta, LLC; Augusta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits

Job summary

OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, is hiring a Patient Services Representative in Augusta. You will greet patients, schedule visits, collect payments, and help with insurance questions, delivering friendly, professional service in a fast-paced, on-site environment.

This role emphasizes teamwork, accurate EMR data entry, and clear communication.

Qualifications

• 2+ years of experience in a medical office or clinical setting.
• Familiarity with medical terminology and EMR systems.
• Strong customer service and professional demeanor.
• Excellent organizational, multitasking, and time-management abilities.

Responsibilities

• Greet patients, check in/out, and answer questions about appointments and procedures.
• Collect co-pays and maintain accurate balances while explaining policies.
• Schedule appointments and manage incoming calls to ensure timely communication.
• Input patient demographics and visit details into the EMR.
• Keep front office organized and support clinic flow.
• Collaborate with staff and maintain compassionate patient interactions.
• Work independently and as part of a team.

Skills

Medical office experience

EMR systems

Epic familiarity

Customer service

Communication skills

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, is hiring a Patient Services Representative in Augusta. You will greet patients, schedule visits, collect payments, and help with insurance questions, delivering friendly, professional service in a fast-paced, on-site environment.

This role emphasizes teamwork, accurate EMR data entry, and clear communication.