Front Desk Lead — Patient Experience & Scheduling

OrthoAtlanta; Augusta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced medical office setting

Patient-centered teamwork

Job summary

OrthoAtlanta is seeking a friendly, detail-oriented Front Desk Clerk to greet patients, verify insurance, collect payments, and schedule visits in a fast-paced orthopedic clinic in Augusta. You will manage the EMR workflow, support front-office tasks, and ensure a smooth patient experience from check-in to checkout.

The role requires excellent customer service, strong communication, and the ability to work independently while collaborating with a supportive team.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in a medical office or clinical setting preferred.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Strong customer service skills and a professional, patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and discretion with patient information.

Responsibilities

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed.
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through.
• Input and update patient demographics, insurance information, and visit details into the EMR system.
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR buckets to support clinic flow.

Skills

Customer service

Communication

Time management

Multitasking

Education

High School Diploma

Tools

EMR (Epic)

Job description

OrthoAtlanta is seeking a friendly, detail-oriented Front Desk Clerk to greet patients, verify insurance, collect payments, and schedule visits in a fast-paced orthopedic clinic in Augusta. You will manage the EMR workflow, support front-office tasks, and ensure a smooth patient experience from check-in to checkout.

The role requires excellent customer service, strong communication, and the ability to work independently while collaborating with a supportive team.