Front Desk & Patient Services Coordinator

Optim Orthopedics; Brunswick (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Optim Orthopedics is seeking a Front Desk Representative to manage daily front desk operations at our Brunswick, GA clinics. You will greet patients, process check-ins, collect payments, and coordinate with clinical staff to ensure smooth patient flow.

The role requires attention to detail, confidentiality, and a friendly, professional demeanor. Responsibilities include verifying insurance information, updating the EMR, reconciling daily cash, and scheduling follow-up appointments.

Qualifications

• High school diploma or GED required; minimum one year in customer service in a high-volume setting.
• Prefer two years’ front desk experience in a healthcare environment with knowledge of insurance procedures.

Responsibilities

• Greet patients, visitors and vendors and check them in professionally.
• Collect payments and maintain a daily co-pay/balance log; reconcile cash drawer daily.
• Maintain front desk and waiting area cleanliness and organization.
• Verify demographics and insurance details in the EMR; ensure accuracy.
• Schedule and prep clinic day, coordinate authorizations and eligibility checks.
• Answer phones and route calls; maintain confidentiality per HIPAA.

Skills

Customer service

Front desk operations

HIPAA knowledge

Cash handling

EMR proficiency

Education

High school diploma or GED

2+ years healthcare front desk experience preferred

Tools

Athena EMR

Outlook

MS Word

Job description

Optim Orthopedics is seeking a Front Desk Representative to manage daily front desk operations at our Brunswick, GA clinics. You will greet patients, process check-ins, collect payments, and coordinate with clinical staff to ensure smooth patient flow.

The role requires attention to detail, confidentiality, and a friendly, professional demeanor. Responsibilities include verifying insurance information, updating the EMR, reconciling daily cash, and scheduling follow-up appointments.