Front Desk Specialist – Patient Services

Confluent Health; Town of Monroe (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) match 4%

Onboarding program

Career growth

Team collaboration

Job summary

Confluent Health is seeking a Care Coordinator to provide a welcoming, professional first impression for patients and visitors at our Monroe, NY location. You will manage front desk operations, scheduling, insurance verification, and patient communications.

You will handle referrals, maintain patient records, and ensure smooth patient flow while protecting HIPAA privacy. The role offers a 40-hour work week, Monday–Friday, with competitive benefits and ongoing training.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Phone communication

Computer literacy

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Spreadsheets

Job description

Confluent Health is seeking a Care Coordinator to provide a welcoming, professional first impression for patients and visitors at our Monroe, NY location. You will manage front desk operations, scheduling, insurance verification, and patient communications.

You will handle referrals, maintain patient records, and ensure smooth patient flow while protecting HIPAA privacy. The role offers a 40-hour work week, Monday–Friday, with competitive benefits and ongoing training.