Front Desk Specialist — Mental Health Clinic

Relief Mental Health; New Jersey; On-site; USD 36,000 - 48,000; Full time

Job summary

Relief Mental Health is seeking a Front Desk Receptionist to create a welcoming, professional experience for patients. You will manage check-in, appointment details, insurance verification, and front desk communications while upholding HIPAA standards and excellent customer service.

In this role you will support patient flow, maintain accurate records in the EHR, collect copays, and coordinate with clinical and billing teams to ensure smooth operations in a fast-paced clinic.

Qualifications

• High school diploma or equivalent required.
• Experience in medical/mental health front desk preferred.
• Strong communication, interpersonal skills, and attention to detail.
• Proficient with EHRs, scheduling platforms, and insurance portals.
• Ability to manage multiple priorities in a fast-paced clinic.

Responsibilities

• Greet patients warmly and verify appointment details.
• Check patients in/out and gather demographics and insurance information.
• Collect copays and explain balances discreetly.
• Maintain accurate records in the Receptionist Activity Log and systems.
• Transcribe messages and route calls to appropriate departments.
• Support basic clinical tasks as needed and keep front desk organized.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational abilities

Multi-tasking

Professional demeanor

Education

High School Diploma or equivalent

Tools

EHR systems

Scheduling platforms

monday.com

Insurance portals

Job description

Relief Mental Health is seeking a Front Desk Receptionist to create a welcoming, professional experience for patients. You will manage check-in, appointment details, insurance verification, and front desk communications while upholding HIPAA standards and excellent customer service.

In this role you will support patient flow, maintain accurate records in the EHR, collect copays, and coordinate with clinical and billing teams to ensure smooth operations in a fast-paced clinic.