Access Specialist (BWC Access Center)

Bridgeway Center, Inc.

Fort Walton Beach (FL)

On-site

USD 33,000 - 37,000

Full time

14 days+

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Benefits offered by this job

Eleven paid holidays

PTO 17 days per year

403(b) with employer match

Employee Assistance Program (EAP)

Health care / dependent care reimburse

Life insurance $15,000

Teladoc

Health Insurance

Vision / Dental Insurance

Job summary

Bridgeway Center, Inc. seeks an Access Specialist to be the first friendly face for clients in Fort Walton Beach. You will manage reception, data entry into the EHR, scheduling, and payments with a professional, patient-focused approach.

The role requires strong customer service, confidentiality, and multitasking abilities in a busy healthcare environment. Training and growth opportunities are provided within BCI.

Qualifications

Maintain confidentiality of patient information per HIPAA and policy.
Display cultural sensitivity and strong interpersonal skills.
Multi-task effectively in a fast-paced setting with accuracy.
Excellent verbal and written communication with clients and staff.
Basic math and cash handling for payments and receipts.
Familiarity with EHR and scheduling software, or quick learner.

Responsibilities

Answer phones and greet patients and visitors in a welcoming manner.
Obtain and update patient information; enter into the EHR promptly.
Verify insurance, obtain authorizations or referrals as required.
Schedule, verify, and reschedule routine appointments and balances.
Collect payments and reconcile cash drawer daily.
Maintain front office organization and coordinate with clinical staff.

Skills

Customer service

Multitasking

HIPAA confidentiality

Data entry

Verbal & written communication

Cash handling

Bilingual English/Spanish (preferred)

Education

High School Diploma or GED

Tools

EHR systems

Scheduling software

Job description

Position Summary

Are you outgoing, dependable, and passionate about helping others? Bridgeway Center, Inc. (BCI) is looking for a warm and welcoming Access Specialist to be the first friendly face our clients see. BCI provides outpatient services for adults, children, and families in Mental Health (MH) and Substance Abuse (SA) programs, and the Access Specialist plays a key role in making every client feel comfortable, valued, and well cared for from the moment they walk through our doors.

The Access Specialist is responsible for providing reception and administrative duties, which include greeting clients and other visitors, answering phones, and BCI answering inquiries. The Access Specialist demonstrates excellent customer service skills and professionalism when interacting with difficult clients/patients. The Access Specialist obtains client data and ensures that all information collected is accurate. This includes entering the information into the Electronic Health Record (EHR) in a timely manner and updating established clients’ information as needed. The Access Specialist schedules and verifies routine client appointments, reschedule appointments as necessary, notifies clients/patients of previous balances, obtains daily schedules, and makes return client/patient appointments as necessary. The Access Specialist maintains strict client confidentiality, assists with all filing as needed, collects payment with cash or processes credit card payments for services, and provides receipts. The Access Specialist balances/reconciles their cash drawer daily.

The ideal candidate is outgoing and enjoys working with the public, thrives as part of a professional and para-professional team, and communicates easily with BCI departments and external stakeholders. Strong multi-tasking skills and a consistently professional, upbeat attitude help ensure that every client leaves with a positive and helpful therapeutic experience.

Why Join BCI?

At BCI, you’ll be part of a dynamic and innovative team dedicated to improving the quality of life for the individuals we serve. As an Access Specialist, your work will be both rewarding and impactful, as you make a difference every day in the lives of our clients. No two days look the same, and your positive energy at the front desk sets the tone for every client’s experience.

An evidenced-based service model with proven results is used by the program. We provide comprehensive training, mentoring, and coaching throughout your onboarding process to ensure your success and professional growth, along with real opportunities to grow your career within BCI.

What You’ll Love About This Role

A friendly, close-knit team that supports one another every day
Meaningful work that makes a real difference in clients’ lives
Interactive training, mentoring, and coaching from day one
Room to grow your career within a stable, mission-driven organization

Benefits

BCI offers competitive salary and benefits. Benefits include:

Eleven (11) Paid Holidays
Seventeen (17) days per year of PTO
403(b) Retirement Plan with Employer Match
Employee Assistance Program (EAP)
Health Care / Dependent Care Reimbursement Program
Employer Paid $15,000.00 Life Insurance
Teladoc
Health Insurance
Vision / Dental Insurance

Minimum Requirements

High School (HS) Diploma OR GED.
Bilingual/Bicultural (English/Spanish) preferred (not required).

Pre-Employment Requirements

Employment is contingent upon successfully completing all required screenings and background checks, including:

Applicants must be able to pass an Agency for Health Care Administration (AHCA) Medicaidand Florida Department of Children and Families (DCF) Level II background check (Clearinghouse Education and Awareness Website:https://info.flclearinghouse.com)
National SexOffender Registry search
Office of Inspector General (OIG) check (if you have previously worked for DCF (including Contract or Subcontract Provider)
Drugscreen
Tuberculosis (TB) test
Applicants must be at least twenty-one (21) years old and possess a valid Florida Driver’s License with no more than three (3) points on their driving record to be insured under BCI’s automobile insurance policy.

Knowledge, Skills, & Abilities

Maintain strict confidentiality of patient information in accordance with HIPAA regulations and BCI policy.
Ability to display sensitivity to all persons and cultures, including diverse backgrounds, ages, and levels of ability.
Excellent interpersonal, communication, and organizational skills, both verbal and written.
Ability to multitask effectively in a fast-paced environment while maintaining accuracy and attention to detail.
Strong customer service orientation, with the ability to remain calm, courteous, and professional under pressure.
Basic proficiency with computers, including data entry, email, and office software.
Familiarity with Electronic Health Record (EHR) systems and scheduling software, or the ability to learn new systems quickly.
Ability to handle sensitive or difficult conversations (e.g., billing concerns, scheduling conflicts) with tact and professionalism.
Strong problem-solving skills and sound judgment when handling patient inquiries or unexpected situations.
Ability to work collaboratively as part of a healthcare team, coordinating with clinical and administrative staff as needed.
Basic math and cash-handling skills for processing payments and balancing daily transactions.
Reliability, punctuality, and a strong sense of accountability.

Duties / Responsibilities

Responsibilities include, but are not limited to:

Answer the telephone promptly and professionally, directing calls to the appropriate person or department as needed.
Greet patients and other visitors to the office in a warm, welcoming, and professional manner.
Obtain patient information, making sure all patient information is correct, complete, and up to date.
Enter patient information into the Electronic Health Record (EHR); update established patients’ information as needed, ensuring timely and accurate data entry.
Verify patient insurance coverage and eligibility, and obtain necessary authorizations or referrals as required.
Schedule and verify routine patient appointments, coordinating with provider schedules and patient needs.
Notify patients of previous balances and explain billing or payment policies as needed.
Reschedule appointments as necessary, minimizing disruption to patient care and provider schedules.
Observe strict patient confidentiality in all interactions and handling of records.
Process credit card and other payments as necessary, ensuring accuracy in all transactions.
Collect payment for services and provide receipts to patients.
Balance and reconcile the cash drawer daily, reporting any discrepancies to the appropriate supervisor.
Maintain a clean, organized, and welcoming front office/reception area.
Assist patients with completing necessary forms, paperwork, or check-in/check-out procedures.
Communicate with clinical staff regarding patient arrivals, delays, or special needs.
Handle patient concerns or complaints with professionalism, escalating to a supervisor when appropriate.
Perform other administrative or clerical duties as assigned to support office operations.