Access Specialist - Fort Walton Beach (FWB)

Bridgeway Center, Inc. (BCI); Fort Walton Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Bridgeway Center, Inc. (BCI) is seeking an Access Specialist to be the first friendly face clients see. The role includes reception duties, greeting visitors, answering phones, and handling inquiries with professionalism.

You will enter client data into the EHR, schedule appointments, notify balances, and ensure accurate records while maintaining strict confidentiality and cash handling accuracy. Join a team supporting MH and SA programs with a welcoming front desk presence.

Qualifications

• Outgoing, dependable and passionate about helping others.
• Excellent customer service skills and professionalism with difficult clients.
• Strong multi-tasking abilities and a positive, upbeat demeanor.

Responsibilities

• Greet clients and visitors; provide reception and administrative support.
• Answer phones, route inquiries, and coordinate communications with BCI staff.
• Enter client data into the EHR accurately and timely; update records as needed.
• Schedule, verify, and reschedule routine appointments; notify clients of balances.
• Maintain confidentiality and assist with filing and payment processing; balance cash drawer daily.

Skills

Customer service

Front desk operations

Communication skills

Multi-tasking

Tools

EHR software

Job description

Position
Access Specialist

Employment Status
Full-Time (FT)

Department
Behavioral Wellness Clinic (BWC) Access Center

Reports To
Access Practice Supervisor (APS) / Behavioral Wellness Clinic (BWC) Assistant

Fair Labor Standards Act (FLSA) Status
Non-Exempt

Position Summary

Are you outgoing, dependable, and passionate about helping others? Bridgeway Center, Inc. (BCI) is looking for a warm and welcoming Access Specialist to be the first friendly face our clients see. BCI provides outpatient services for adults, children, and families in Mental Health (MH) and Substance Abuse (SA) programs, and the Access Specialist plays a key role in making every client feel comfortable, valued, and well cared for from the moment they walk through our doors.

The Access Specialist is responsible for providing reception and administrative duties, which include greeting clients and other visitors, answering phones, and BCI answering inquiries. The Access Specialist demonstrates excellent customer service skills and professionalism when interacting with difficult clients/patients. The Access Specialist obtains client data and ensures that all information collected is accurate. This includes entering the information into the Electronic Health Record (EHR) in a timely manner and updating established clients' information as needed. The Access Specialist schedules and verifies routine client appointments, reschedule appointments as necessary, notifies clients/patients of previous balances, obtains daily schedules, and makes return client/patient appointments as necessary. The Access Specialist maintains strict client confidentiality, assists with all filing as needed, collects payment with cash or processes credit card payments for services, and provides receipts. The Access Specialist balances/reconciles their cash drawer daily.

The ideal candidate is outgoing and enjoys working with the public, thrives as part of a professional and para-professional team, and communicates easily with BCI departments and external stakeholders. Strong multi-tasking skills and a consistently professional, upbeat attitude help ensure that every client leaves with a positive and helpful therapeutic experience.

Why Join BCI?

At BCI, you'll be part of a dynamic and innovative team dedicated to improving the quality of life for the individuals we serve. As an Access Specialist, your work will be both rewarding and impactful, as you make a difference every day in the lives of our clients. No two days look the same, and your positive energy at the front desk sets the tone for every client's experience.

An evidenced-based service model with proven results is used by the program. We provide comprehensive training, mentoring, and coaching throughout your onboarding process to ensure your success and professional growth, along with real opportunities to grow your career within BCI.

What You'll Love About This Role

• A friendly, close-knit team that supports one another every day
• Meaningful work that makes a real difference in clients' lives
• Interactive training, mentoring, and coaching from day one
• Room to grow your career within a stable, mission-driven