Front Desk Specialist, Housing Programs

Tuscaloosa HOUSING; Tuscaloosa, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Tuscaloosa HOUSING is seeking an Administrative Support Associate to greet clients, perform front desk duties, and provide clerical assistance to the Housing Department. The role supports daily office operations and HUD program processes, ensuring accurate documentation and friendly, professional service.

The successful candidate will manage mail, filings, and basic financial transactions, while assisting with lease paperwork and maintenance coordination as needed.

Qualifications

• High school diploma or GED or equivalent.
• Secretarial skills training or Associate’s Degree preferred.
• Two years of relevant experience or equivalent combination.

Responsibilities

• Greet clients via phone or in person and answer inquiries.
• Provide front-desk and administrative support to staff and department.
• Process documents, mail, and receipts; route to appropriate staff.
• Assist with lease-related documents and housing program processes.
• Maintain lobby and public areas in a presentable condition.
• Enter and track work orders; support maintenance coordination.

Skills

Multi-line phone system

Customer service

Oral & written communication

Basic accounting

10-key by touch

Education

High School diploma or GED

Tools

MS Office

10-key by touch

Job description

Tuscaloosa HOUSING is seeking an Administrative Support Associate to greet clients, perform front desk duties, and provide clerical assistance to the Housing Department. The role supports daily office operations and HUD program processes, ensuring accurate documentation and friendly, professional service.

The successful candidate will manage mail, filings, and basic financial transactions, while assisting with lease paperwork and maintenance coordination as needed.