Front Desk & Program Support Specialist

AMI Housing, Inc; Roseville (CA); On-site; USD 23,000 - 34,000; Full time

Job summary

AMI Housing, Inc. seeks a front desk and administrative support associate to serve as a central contact for staff, participants, visitors, and community partners.

You will handle reception, respond to inquiries, assist with intake, maintain records, and support safety and program staff. The role requires strong communication, professionalism, and the ability to work independently, including evenings, weekends, and overnight hours when needed.

Qualifications

• Minimum age 18.
• High School diploma or equivalent is required.
• Bilingual English/Spanish preferred.
• Pre-employment background checks (fingerprints, drug and alcohol testing) required.
• Experience in front desk, customer service, or administrative roles preferred.

Responsibilities

• Serve as a welcoming and professional point of contact for participants, staff, visitors, and community partners.
• Provide general administrative, operational, and program support to AMIH programs.
• Respond to participant questions and requests, and connect individuals with appropriate staff.
• Assist with program intake procedures, documentation, and related tasks.
• Promote a safe, welcoming, and respectful environment for all.
• Monitor general activity and building access during shifts.
• Use de-escalation techniques to manage challenging situations.
• Address unauthorized individuals per site procedures and escalate as needed.
• Follow emergency procedures for fires, medical incidents, EMS, and law enforcement if required.
• Complete shift logs and incident reports accurately.

Skills

Multitasking

Data entry

Active listening

De-escalation

Customer service

Problem solving

Organization

Basic computer skills

Typing 45 wpm

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

AMI Housing, Inc. seeks a front desk and administrative support associate to serve as a central contact for staff, participants, visitors, and community partners.

You will handle reception, respond to inquiries, assist with intake, maintain records, and support safety and program staff. The role requires strong communication, professionalism, and the ability to work independently, including evenings, weekends, and overnight hours when needed.