Front Desk Agent

Wequassett; Tuscaloosa (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee perks

Job summary

Home2 Suites by Hilton Tuscaloosa Downtown in Tuscaloosa, AL is seeking a full-time front desk associate to greet guests, manage check-ins and check-outs, answer inquiries about resort amenities and local attractions.

You will process payments, maintain accurate records, prepare communications, and collaborate with other departments to deliver a seamless guest experience. Flexibility to work evenings, weekends and holidays is required.

Qualifications

• High school diploma or GED required.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.

Responsibilities

• Greet and welcome guests; provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally.
• Sort and forward resort comments to the Resort Manager.
• Prepare and distribute resort communications (rules, notices, newsletters).
• Ensure office supplies are stocked and orders are prepared.
• Maintain a clean and organized front desk and lobby area.
• Collaborate with other departments to ensure seamless guest experience.
• Uphold resort policies and procedures to ensure safety and enjoyment.

Skills

Guest services

Communication

Multitasking

Professional appearance

Team player

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

Home2 Suites by Hilton Tuscaloosa Downtown
2610 University Blvd
Tuscaloosa, AL 35401, USA

Description

Key Responsibilities:

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Qualifications & Requirements:

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.
• Capable of carrying out a given task with all details necessary to get the task done well
• Works well as a member of a group

Why Join Us?

• Work in a vibrant, resort environment with a supportive team.
• Competitive pay and employee perks.
• Gain valuable experience in hospitality and guest services.
• Be part of a fun and engaging resort community.

This is a full-time year-round position working at Home2 Suites by HiltonTuscaloosa Downtown in Tuscaloosa, AL. Flexible scheduling required, including nights, weekends, and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.