Front Desk Specialist - Guest Experience & Reservations

Odom Hotelz; Fort Walton Beach (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

Odom Hotelz is seeking a friendly Guest Service Agent at Rooms Fort Walton Beach, FL. You will manage front desk tasks, check-ins and check-outs, and assist guests with reservations, information, and wake-up calls.

You will handle payments, coordinate with housekeeping, maintain records, and provide exceptional service in a fast-paced environment, including weekends and holidays. A high school diploma and good communication are required; prior hospitality experience is a plus.

Qualifications

• High School Diploma or equivalent is required.
• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills; experience with hotel management systems is a plus.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and positive attitude.

Responsibilities

• Performs front desk functions including check-ins, check-outs, reservations, and answering phones.
• Provide information about the hotel, facilities, and services.
• Manage reservations, cancellations, and room assignments.
• Handle guest inquiries and resolve issues in a timely manner.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain a clean and organized front desk area.

Skills

Front desk operations

Guest relations

Reservations management

Cash handling

Multitasking

Education

High School Diploma or equivalent

Hospitality experience preferred

Tools

Basic computer skills

Hotel management systems (PMS) experience

Job description

Odom Hotelz is seeking a friendly Guest Service Agent at Rooms Fort Walton Beach, FL. You will manage front desk tasks, check-ins and check-outs, and assist guests with reservations, information, and wake-up calls.

You will handle payments, coordinate with housekeeping, maintain records, and provide exceptional service in a fast-paced environment, including weekends and holidays. A high school diploma and good communication are required; prior hospitality experience is a plus.