GUEST SERVICE AGENTS

Holiday Inn Express FTC, Fort Walton Beach, FL, US; Fort Walton Beach (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

Holiday Inn Express FTC, Fort Walton Beach, FL, US, is seeking a Guest Service Agent to manage front desk duties including check-ins/check-outs, reservations, and guest inquiries. You will represent the hotel with a friendly, professional demeanor, ensuring guest satisfaction and adherence to brand standards.

The role requires strong communication, multitasking, and cash-handling abilities, with experience in hotel management systems preferred. Availability on weekends and holidays is expected.

Qualifications

• Excellent verbal, comprehension, listening, and critical thinking skills.
• Guest relations skills and professional greeting of guests.
• Ability to check in/out guests efficiently and manage reservations.

Responsibilities

• Handle front desk tasks: check-ins/check-outs, reservations, wake-up calls.
• Provide information about hotel, facilities, and local attractions.
• Ensure security procedures and proper key control are followed.
• Complete front desk paperwork and coordinate with housekeeping/maintenance.
• Work flexible weekends/holidays and remain calm under pressure.

Skills

Customer service

Communication

Multitasking

Guest relations

Cash handling

Education

High School Diploma or equivalent

Tools

Hotel management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

GUEST SERVICE AGENTS

Rooms Fort Walton Beach, FL, US

2 days ago Requisition ID: 1031

Salary Range: $16.50 To $16.50 Annually

Guest Service Agent

Assistant General Manager and General Manager

Job Summary:

Guest Service Agent performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Odom Hotelz guests receive a safe and secure place to stay with friendly, attentive service.This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Essential Job Functions:

-Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.

• Display a positive, upbeat attitude.
• Provide information about the hotel, its facilities, and services.
• Familiar with property security and key control procedures, as well as fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by the Assistant General Manager or General Manager.
• Ability to work flexible schedules, including weekends and holidays
• Ability to stand for extended periods
• Ability to handle stressful situations calmly and professionally

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening, and critical thinking skills
• Guest relations skills
• Greet guests in a friendly and professional manner
• Perform check-in and check-out procedures efficiently
• Manage reservations, cancellations, and room assignments
• Answer phone calls and respond to guest inquiries
• Handle guest complaints and resolve issues in a timely manner
• Process payments and maintain accurate records
• Provide information about hotel services, amenities, and local attractions
• Coordinate with housekeeping and maintenance to ensure guest satisfaction
• Maintain a clean and organized front desk area

Formal Education:

• High School Diploma or equivalent
• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Basic computer skills (experience with hotel management systems is a plus)
• Ability to multitask and work in a fast-paced environment
• Professional appearance and positive attitude

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 25 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.