Front Desk Specialist - Guest Experience

Tyler Technologies; United States; On-site; USD 32,000 - 40,000; Full time

Job summary

Tyler Technologies is seeking a proactive Receptionist to be the first point of contact for clients, vendors, employees, and visitors. You will manage front desk operations, answer and direct calls, and provide general administrative support to maintain a professional office environment.

The role requires a courteous demeanor, strong organizational skills, and the ability to work independently within established guidelines. Join our team to help uphold a positive impression of the company daily.

Qualifications

• High school diploma or equivalent; additional qualifications are a plus.
• 1–2 years of experience in an office environment, preferably receptionist.
• Experience using a multi-line phone system in a high call volume environment is highly desired.
• Strong organizational skills, multitasking ability, and attention to detail.
• Excellent verbal and written communication skills and a strong customer service orientation.
• Proficiency with Microsoft Office products (Outlook, Word, Excel) and familiarity with general office equipment.
• Ability to handle sensitive information with discretion and professionalism.

Responsibilities

• Answer, screen, and direct incoming calls following established procedures.
• Provide callers with information such as company address, directions, fax numbers, and website details.
• Greet and assist visitors, job applicants, vendors, and clients, directing them to the appropriate staff member or department.
• Assist with special projects as needed.
• Coordinate PTO with Partner team to ensure smooth daily operations and provide coverage during absences.
• Perform additional clerical tasks such as photocopying, and data entry.
• Handle multiple phone lines and direct inquiries to the correct resources.
• Stay calm, organized, and professional in high-pressure situations.
• Work effectively as part of a team and independently, maintaining a structured schedule.

Skills

Customer service

Communication

Organization

Microsoft Office

Discretion

Education

High school diploma

Tools

Microsoft Office

Phone system

Job description

Tyler Technologies is seeking a proactive Receptionist to be the first point of contact for clients, vendors, employees, and visitors. You will manage front desk operations, answer and direct calls, and provide general administrative support to maintain a professional office environment.

The role requires a courteous demeanor, strong organizational skills, and the ability to work independently within established guidelines. Join our team to help uphold a positive impression of the company daily.