Front Desk Specialist: First Impressions & Admin Support

Tyler Technologies; Plano (TX); On-site; USD 38,000 - 47,000; Full time

Job summary

Tyler Technologies in Plano, TX is seeking a friendly Receptionist to serve as the first point of contact for clients, vendors, employees, and visitors. This role handles front desk operations, answers calls, directs inquiries, and provides general administrative support to keep the office running smoothly.

The ideal candidate has a high school diploma, 1–2 years of office experience, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent.
• 1-2 years of office experience.
• Experience using a multi-line phone system in a high call volume environment.
• Strong organizational skills, multitasking ability, and attention to detail.
• Excellent verbal and written communication skills and a strong customer service orientation.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and familiarity with general office equipment.
• Ability to handle sensitive information with discretion and professionalism.

Responsibilities

• Answer, screen, and direct incoming calls to the appropriate person or department following established procedures.
• Provide callers with information such as company address, directions, fax numbers, and website details.
• Greet and assist visitors, job applicants, vendors, and clients, directing them to the appropriate staff member or department.
• Assist with special projects as needed.
• Coordinate PTO with Partner team to ensure smooth daily operations and provide coverage during absences.
• Perform additional clerical tasks such as photocopying, and data entry.
• Handle multiple phone lines and direct inquiries to the correct resources, even when managing several requests simultaneously.
• Stay calm, organized, and professional in high-pressure situations, dealing with irate callers, multiple callers, and varied personalities.
• Work effectively as part of a team and independently, maintaining a structured schedule to ensure uninterrupted front desk coverage.

Skills

Customer service

Strong communication

Microsoft Office

Multi-line phone system

Attention to detail

Education

High school diploma or equivalent

1-2 years of office experience

Tools

Office equipment familiarity

Job description

Tyler Technologies in Plano, TX is seeking a friendly Receptionist to serve as the first point of contact for clients, vendors, employees, and visitors. This role handles front desk operations, answers calls, directs inquiries, and provides general administrative support to keep the office running smoothly.

The ideal candidate has a high school diploma, 1–2 years of office experience, and strong communication and organizational skills.