Front Desk Specialist - (Full Time) Monday-Friday 9:00AM - 6:00PM

Athens Orthopedic Clinic; Monroe (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Athens Orthopedic Clinic in Monroe, GA is seeking a Front Office Specialist to deliver exceptional patient service, manage daily clinic schedules, and support billing processes. You will greet patients, obtain necessary information, and help ensure accurate deposits and paperwork for the billing team.

The role requires strong communication, multi-tasking, and proficiency with Microsoft Office. Healthcare front desk experience is preferred and patient relationships are valued.

Qualifications

• High School Diploma or equivalent.
• Knowledge of Medicare and Medicaid regulations, billing, charges and collections.
• Ability to multi-task in a fast paced work environment.
• Proficient with Microsoft Office software – Word, Excel, Outlook.
• Track record of exceptional customer service.
• Front Desk experience in a health care setting preferred. Demonstrates a high level of customer service and interpersonal communication skills

Responsibilities

• Customer Service – Create a culture of exceptional customer service by continually exceeding our patients expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees.
• Schedule Management - Properly maintain and manage daily schedules of clinics. This includes but is not limited to ensuring that patients are scheduled properly, ensuring therapists are blocked off correctly, managing sudden available spots, as well as a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians’ clinical schedule and special requests.
• Chart Management – Ensures proper information is obtained from the patient (i.e. identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.)
• Greeting Patients - Responsible for being the first friendly face or friendly voice that our patients come into contact with and to be pleasant and personable with all Therapy patients.
• Creating Deposits – The Front Office Staff is responsible for following all money handling procedures, collecting co-pays and co-insurances from patients, creating a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service and creating a deposit for the bank.
• Tracking Referring Physicians and Other Statistics – Track the numbers of referring physicians and determine whether they are new or existing referrals.
• Patient Account Management – This encompasses many items, the key items are Medical Record Requests, charge corrections, requests for information, and HCFA’s, logging insurance information for back office staff and handling simple patient billing concerns.

Skills

Customer service

Multi-tasking

Interpersonal communication

Time management

Professional demeanor

Education

High School Diploma

Tools

Microsoft Office

Billing software

Job description

Description

NOTE: This position will be assigned to the office in Monroe

Description

NOTE: This position will be assigned to the office in Monroe

The valuable final product of the Front Office Specialist is to provide exceptional customer service, to ensure that our patients arrive for their appointments, to ensure that our patients arrive on time, and to contribute to the financial success of the company by collecting appropriate co-insurance and co-payments.

The Following Responsibilities Are Applicable To This Position

• Customer Service – Create a culture of exceptional customer service by continually exceeding our patients expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees.
• Schedule Management - Properly maintain and manage daily schedules of clinics. This includes but is not limited to ensuring that patients are scheduled properly, ensuring therapists are blocked off correctly, managing sudden available spots, as well as a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians’ clinical schedule and special requests.
• Chart Management – Ensures proper information is obtained from the patient (i.e. identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.)
• Greeting Patients - Responsible for being the first friendly face or friendly voice that our patients come into contact with and to be pleasant and personable with all Therapy patients.
• Creating Deposits – The Front Office Staff is responsible for following all money handling procedures, collecting co-pays and co-insurances from patients, creating a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service and creating a deposit for the bank.
• Tracking Referring Physicians and Other Statistics – Track the numbers of referring physicians and determine whether they are new or existing referrals.
• Patient Account Management – This encompasses many items, the key items are Medical Record Requests, charge corrections, requests for information, and HCFA’s, logging insurance information for back office staff and handling simple patient billing concerns.

Education/Skills/Experience

• High School Diploma or equivalent
• Working knowledge of Medicare and Medicaid regulations, billing, charges and collections
• Ability to multi-task in a fast paced work environment
• Proficient with Microsoft Office software – Word, Excel, Outlook
• Track record of exceptional customer service
• Front Desk experience in a health care setting preferred. Demonstrates a high level of customer service and interpersonal communication skills
• Ability to quickly adapt to new work environments and personnel