Front Desk Specialist - (Full Time) Monday-Friday 9:00AM - 6:00PM

Socket.dev; Monroe (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Socket.dev is seeking a Front Office Specialist to provide exceptional patient service at our Monroe, GA office. You will ensure patients arrive on time, manage daily schedules, and support billing activities including co-pays and co-insurance collections.

The role requires high school diploma, familiarity with Medicare/Medicaid billing, and strong MS Office skills. Healthcare front desk experience is preferred and you will be the friendly face of our practice.

Qualifications

• Knowledge of Medicare and Medicaid billing, charges and collections is required.
• Ability to multi-task in a fast-paced healthcare setting is essential.
• Excellent interpersonal and customer service skills are expected.
• Front desk experience in health care is preferred and valued.

Responsibilities

• Customer Service – exceed patients' expectations and maintain positive relationships with patients, therapists, referring offices and staff.
• Schedule Management – manage daily clinic schedules, block off therapists, and coordinate post-operative appointments.
• Chart Management – collect patient information, insurance details, consent, and policy information.
• Greeting Patients – be the friendly first point of contact for patients.
• Creating Deposits – collect co-pays/co-insurances, post to ledgers and prepare deposits.
• Tracking Referring Physicians and Other Statistics – monitor referrals and categorize new vs existing.
• Patient Account Management – handle medical records requests, billing concerns, and HCFA processing.

Skills

Regulatory billing knowledge

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

NOTE: This position will be assigned to the office in Monroe

The valuable final product of the Front Office Specialist is to provide exceptional customer service, to ensure that our patients arrive for their appointments, to ensure that our patients arrive on time, and to contribute to the financial success of the company by collecting appropriate co-insurance and co-payments.

The following responsibilities are applicable to this position:

• Customer Service – Create a culture of exceptional customer service by continually exceeding our patients expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees.
• Schedule Management - Properly maintain and manage daily schedules of clinics. This includes but is not limited to ensuring that patients are scheduled properly, ensuring therapists are blocked off correctly, managing sudden available spots, as well as a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians’ clinical schedule and special requests.
• Chart Management – Ensures proper information is obtained from the patient (i.e. identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.)
• Greeting Patients - Responsible for being the first friendly face or friendly voice that our patients come into contact with and to be pleasant and personable with all Therapy patients.
• Creating Deposits – The Front Office Staff is responsible for following all money handling procedures, collecting co-pays and co-insurances from patients, creating a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service and creating a deposit for the bank.
• Tracking Referring Physicians and Other Statistics – Track the numbers of referring physicians and determine whether they are new or existing referrals.
• Patient Account Management – This encompasses many items, the key items are Medical Record Requests, charge corrections, requests for information, and HCFA’s, logging insurance information for back office staff and handling simple patient billing concerns.

Education/Skills/Experience: The successful candidate will possess the following education/skills/experience:

• High School Diploma or equivalent
• Working knowledge of Medicare and Medicaid regulations, billing, charges and collections
• Ability to multi-task in a fast paced work environment
• Proficient with Microsoft Office software – Word, Excel, Outlook
• Track record of exceptional customer service
• Front Desk experience in a health care setting preferred. Demonstrates a high level of customer service and interpersonal communication skills
• Ability to quickly adapt to new work environments and personnel