Front Desk

Advocare LLC; Philadelphia (Philadelphia County); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Vision

Flexible Spending Accounts

MetLife Auto/Vehicle & Home Insurance

Job summary

Advocare LLC is seeking a friendly, organized Front Desk Receptionist to greet patients, manage front-office communications, and support scheduling and administrative tasks. The role emphasizes excellent customer service, confidentiality, and professional interactions with patients, staff, and visitors.

The position requires high school diploma and front desk or medical office experience is preferred. Part-time hours are available, with benefits including Vision, FSA, and MetLife discounts.

Qualifications

• Excellent customer service and communication are essential.
• Maintain professionalism, confidentiality, and diplomacy in all interactions.
• Strong interpersonal skills to work with diverse patients and staff.
• Detail-oriented with strong follow-up and multitasking abilities.
• Adaptable and flexible in a fast-paced office environment.

Responsibilities

• Answer incoming calls on a multi-line system with professionalism and efficiency.
• Schedule and confirm patient appointments.
• Transfer calls and take accurate messages per office procedures.
• Greet patients and visitors and notify the appropriate team member of arrival.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Transcribe visit details into medical reports.
• Prepare charts, gather paperwork, and print daily appointment schedules.

Skills

Customer service

Communication

Professionalism

Interpersonal skills

Detail oriented

Multitasking

Adaptability

Microsoft Office

Education

High School Diploma

Tools

EMR

Microsoft Office Suite

Job description

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Front Desk Receptionist Responsibilities:

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency


• Schedule and confirm patient appointments


• Transfer calls and take accurate messages according to office procedures


• Greet patients and visitors and notify the appropriate team member of their arrival


• Collect and post co-pays and communicate outstanding balances


• Check patients out and follow proper check-out protocols


• Notify the doctor when a patient cancels


• Type correspondence and office memos as directed


• Transcribe visit details into medical reports


• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities:

• Excellent customer service and communication skills


• Ability to maintain professionalism, confidentiality, and diplomacy


• Strong interpersonal skills with the ability to work with diverse individuals


• Detail-oriented with strong follow-up and multitasking capabilities
  
• Adaptable and flexible in a fast-paced, ever-changing environment


• Basic knowledge of Microsoft Office (Word, Excel, Outlook), fax machines and internet software

Education and Experience:

• High School Diploma or equivalent required


• Front desk or medical office experience preferred


• Familiarity with electronic medical records (EMR) is a plus

Part-time Benefits:

• Vision


• Flexible Spending Accounts


• MetLife Auto/Vehicle & Home Insurance Discounts

Requirements

Hours: Monday, Wednesday and Friday 8:00am to 5:30pm