Medical Front Office - Patient Service Specialist

Select Medical; Wells (ME); On-site; USD 25,000 - 28,000; Full time

Job summary

Select Medical in Wells, ME is seeking a Patient Service Specialist to greet patients, register them at the front desk, and guide them through visits with a customer-focused approach.

You will schedule appointments, collect co-pays, and verify insurance, coordinating with attorneys, insurers, and the care team to keep operations running smoothly.

Qualifications

• High School Diploma or GED required.
• Preferred: 1 year front desk experience.
• Preferred: 1 year scheduling experience.
• Preferred: insurance verification experience.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and next appointment at checkout.
• Schedule patient appointments in person and via phone.
• Maintain communication with attorneys' offices, insurance companies, translation services, market operations, and business development teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Customer service

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: 45 Wells Plaza Unit 10, Wells, ME 04090

Type of Employment:Full-time

Schedule: Weekdays, Monday through Friday

Compensation:$18.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• 1 Year of Scheduling Experience
• Insurance Verification Experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans