Front Desk

ADVOCARE, LLC; Philadelphia (Philadelphia County); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Vision

Flexible Spending Accounts

MetLife Auto/Vehicle & Home Insurance

Job summary

ADVOCARE, LLC is seeking a friendly Front Desk Receptionist to warmly greet patients and manage front-desk communications. The role supports scheduling and administrative tasks in a fast-paced medical office.

You will handle multi-line calls, schedule appointments, collect co-pays, and assist with chart preparation while maintaining confidentiality and a welcoming environment for patients and staff. Ideal candidates have a high school diploma, front desk or medical office experience, EMR

Qualifications

• Excellent customer service and communication skills.
• Ability to maintain professionalism, confidentiality, and diplomacy.
• Strong interpersonal skills with diverse individuals.
• Detail-oriented with strong follow-up and multitasking capabilities.
• Adaptable and flexible in a fast-paced environment.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook) and office equipment.

Responsibilities

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency.
• Schedule and confirm patient appointments.
• Transfer calls and take accurate messages according to office procedures.
• Greet patients and visitors and notify the appropriate team member of their arrival.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Transcribe visit details into medical reports.
• Prepare charts, gather necessary paperwork, and print daily appointment schedules.

Skills

Customer service

Communication

Confidentiality

Diplomacy

Interpersonal skills

Detail-oriented

Multitasking

Adaptable

Education

High School Diploma or equivalent

Front desk or medical office experience preferred

EMR familiarity

Tools

Microsoft Office

EMR software

Job description

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Front Desk Receptionist Responsibilities:

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency


• Schedule and confirm patient appointments


• Transfer calls and take accurate messages according to office procedures


• Greet patients and visitors and notify the appropriate team member of their arrival


• Collect and post co-pays and communicate outstanding balances


• Check patients out and follow proper check-out protocols


• Notify the doctor when a patient cancels


• Type correspondence and office memos as directed


• Transcribe visit details into medical reports


• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities:

• Excellent customer service and communication skills


• Ability to maintain professionalism, confidentiality, and diplomacy


• Strong interpersonal skills with the ability to work with diverse individuals


• Detail-oriented with strong follow-up and multitasking capabilities
  
• Adaptable and flexible in a fast-paced, ever-changing environment


• Basic knowledge of Microsoft Office (Word, Excel, Outlook), fax machines and internet software

Education and Experience:

• High School Diploma or equivalent required


• Front desk or medical office experience preferred


• Familiarity with electronic medical records (EMR) is a plus

Part-time Benefits:

• Vision


• Flexible Spending Accounts


• MetLife Auto/Vehicle & Home Insurance Discounts

Requirements

Hours: Monday, Wednesday and Friday 8:00am to 5:30pm