Front Desk Receptionist

Kansas City Orthopedic Alliance; Leawood (KS); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Kansas City Orthopedic Alliance is seeking a friendly front desk receptionist to greet patients, verify demographics and insurance, and coordinate with medical staff. You will manage cash handling, scheduling, and chart preparation while maintaining a positive, professional presence at the reception area.

Ideal candidates have 6 months to 1 year of front desk experience, solid computer skills (Windows, Practice Management, EMR), and excellent communication.

Qualifications

• 6 months–1 year experience and/or training in a medical front desk or related role.
• High school diploma or equivalent (GED) required.
• Advanced computer skills, especially with Windows, Practice Management, and EMR systems.
• Professional appearance and courteous demeanor expected to interact with diverse patients.
• Strong communication, tact, and confidentiality to protect patient data.

Responsibilities

• Check patients in and out and verify insurance information.
• Scan insurance cards and demographic data into the system.
• Explain financial arrangements to patients and collect payments.
• Schedule appointments for returning and walk-up patients.
• Handle co-pays, authorizations, and daily deposits; post charges.
• Prepare charts and paperwork for the next day’s clinics.
• Maintain HIPAA confidentiality and keep waiting area neat.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Professional image

Multitasking

Tact and diplomacy

Education

High school diploma or GED

Tools

Windows

Practice Management software

Electronic Medical Records (EMR)

Job description

JOB FUNCTION:Present a positive and pleasant atmosphere. Maintains a cheerful and smiling demeanor at all times at the front desk. Greets, patients and visitors in a prompt and courteous manner. Serves as the liaison between the patient, medical support staff and the providers. Responsible to collect and verify all patient demographic and insurance data, which is needed for proper billing and ultimate collection of each account. Demonstrate a positive interpersonal relationship when dealing with fellow employees, supervisors, other department employees and physicians.ESSENTIAL FUNCTIONS:Check patients in and out of clinic; verifying that all insurance information is correct. Scan all pertinent information and insurance cards into computer system. Inform patients of all financial arrangements. Schedule appointments for patients returning to clinic and walk up patients.Responsible for all monies received to include change fund and post the daily deposit. Collect appropriate co-payments, payment authorizations, and outstanding balances. Calculates daily charges and applicable discounts for self- pay patients and collects appropriate amounts. Collect payments and paperwork for FMLA/disability paperwork and entering document in specific patients chart.Collect all superbills for each day, accounting for all patients seen, verify correct charges and payments entered. Deliver all records for the day to the accounting department, including superbills, payments, credit card and check print outs, etc.Preparing charts for each days clinics. Ensuring that all necessary paperwork for the next day’s appointments has been completed.Any and all duties, as assigned.ADDITIONAL RESPONSIBILITIES:Maintain an orderly and neat work area and reception area. Keep desk fully stocked and order supplies in advance to provide the highest quality copies are used.Maintain strict patient confidentiality and ensure that each patient has current HIPAA privacy information and has signed acknowledgement forms on file.Maintain the cleanliness and appearance of the waiting room, making coffee as needed, cleaning coffee pots at end of day.Any and all duties, as assigned.Experience and Education Requirement:Must have 6 months – 1 year experience and/or training, or equivalent combination of education and experience. High school diploma or equivalent (GED)Advanced level of computer skills required; including knowledge of (software) Windows, Practice Management, and Electronic Medical Records experience preferred.Must be able to project a professional, pleasant image while interacting with a variety of personalities and cultures. Must demonstrate tact and diplomacy in interpersonal interactions. Should have strong communication and customer service skills and respect for confidentiality. Must have the ability to plan, prioritize and complete tasks under stress with frequent interruptions. Ability to utilize basic office equipment, such as: Computers, Telephones, Calculators, Writing Utensils, Fax Machines, and Copiers,.