Front Office Registration Specialist - Onsite (Behavioral Health)

Sagent Behavioral Health; Rochester (MN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401k

Long-term disability

Short-term disability

Life insurance

PTO

Paid holidays

Job summary

Sagent Behavioral Health is hiring a Front Office Registration staff to connect patients with behavioral health services. This onsite role serves as the first contact, handling intakes, referrals, and scheduling with a focus on empathy and accuracy.

The position requires a high school diploma or equivalent, prior healthcare exposure is preferred, and a strong attention to detail with excellent communication is essential. Hours are 6:30 AM–3:00 PM, Monday–Friday, with full-time benefits.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in health care facilities is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and professional communication.

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries promptly and courteously.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Handle patient concerns and crises with empathy and patience and coordinate with site leadership to resolve.

Skills

Attention to detail

Communication skills

Prioritization

Education

High school diploma or equivalent

Job description

Sagent Behavioral Health is hiring a Front Office Registration staff to connect patients with behavioral health services. This onsite role serves as the first contact, handling intakes, referrals, and scheduling with a focus on empathy and accuracy.

The position requires a high school diploma or equivalent, prior healthcare exposure is preferred, and a strong attention to detail with excellent communication is essential. Hours are 6:30 AM–3:00 PM, Monday–Friday, with full-time benefits.