Front Desk - Spa Associate

Hand & Stone Franchise Corp; Irving (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

Competitive salary

Dental insurance

Job summary

Hand and Stone Franchise Corp in Irving, TX is seeking a friendly Front Desk Spa Associate to ensure every guest experience is outstanding. You will be the first and last impression, greeting guests, handling phones, scheduling appointments, and guiding members through memberships and upgrades.

The role offers a fast-paced, professional environment with flexible scheduling, employee discounts, and opportunities to grow in health and wellness.

Qualifications

• Prior experience in spa or hospitality is a plus.
• Strong customer-service orientation and a polished appearance.
• Ability to multitask and handle a fast-paced front-desk environment.

Responsibilities

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Follow proper filing procedures/file maintenance.
• Promote health/wellness benefits of massage therapy and skin care.
• Maintain a professional and clean work environment and appearance.
• Positive, energetic attitude; team player; relationship builder.

Skills

Customer service

Guest greeting

Phone sales

Appointments booking

Upselling

Professionalism

Team player

Multitasking

Tools

POS systems

Booking software

Job description

Benefits

• Health insurance


• Training & development


• Vision insurance


• Competitive salary


• Dental insurance

Hand and Stone is looking for a friendly and enthusiastic individual to fill the role of Front Desk Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests


• Welcome and greet members/guests upon arrival


• Answer phones, book appointments, sell memberships, gift cards and upgrades


• Follow proper filing procedures/file maintenance


• Promote health/wellness benefits of massage therapy and skin care


• Maintain a professional and clean work environment & appearance


• Positive, energetic attitude


• Builder of Relationships


• Team player


• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses


• Flexible schedules


• Professional and safe work environment


• Employee discounts


• Employee rewards program/employee referral bonus


• Contests

Job Requirements

• Excellent personal appearance, good verbal and written communication skills.


• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest


• A strong team player with ability to work independently with minimal supervision


• Knowledge of retail, point of sales systems and/or appointment booking computer systems, a plus

If you’re looking for a supportive spa where you can grow your career - Come join our family!