Front Desk - Spa Associate

Hand & Stone - Irving; Irving (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

Competitive salary

Dental insurance

Job summary

Hand & Stone - Irving is seeking a friendly Front Desk Spa Associate to ensure an outstanding guest experience. You will greet guests, answer phones, book appointments, and promote massage and skincare benefits.

Ideal candidates demonstrate excellent appearance, strong communication, multitasking ability, and a collaborative mindset with the team in a fast-paced spa setting.

Qualifications

• Excellent personal appearance and professional demeanor.
• Strong verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask.
• Team player who can work independently with minimal supervision.
• Knowledge of retail and POS/appointment booking systems is a plus.

Responsibilities

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Follow proper filing procedures and file maintenance.
• Promote health/wellness benefits of massage therapy and skin care.
• Maintain a professional and clean work environment and appearance.
• Demonstrate a positive, energetic attitude and build relationships.
• Be a team player and perform other duties as assigned.

Skills

Customer service

Guest greeting

Phone handling

Filing procedures

Health/wellness promotion

Professional appearance

Team player

Relationship builder

Multitasking

Independent work

Tools

POS systems

Appointment booking software

Job description

Benefits

• Health insurance


• Training & development


• Vision insurance


• Competitive salary


• Dental insurance

Hand and Stone is looking for a friendly and enthusiastic individual to fill the role of Front Desk Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests


• Welcome and greet members/guests upon arrival


• Answer phones, book appointments, sell memberships, gift cards and upgrades


• Follow proper filing procedures/file maintenance


• Promote health/wellness benefits of massage therapy and skin care


• Maintain a professional and clean work environment & appearance


• Positive, energetic attitude


• Builder of Relationships


• Team player


• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses


• Flexible schedules


• Professional and safe work environment


• Employee discounts


• Employee rewards program/employee referral bonus


• Contests

Job Requirements

• Excellent personal appearance, good verbal and written communication skills.


• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest


• A strong team player with ability to work independently with minimal supervision


• Knowledge of retail, point of sales systems and/or appointment booking computer systems, a plus

If you’re looking for a supportive spa where you can grow your career - Come join our family!